Keap Logo
Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.9 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

12% Negative
4% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Respectful

Feature Ratings

Average 87

Customer Service Management

92

Account and Contact Management

89

Mobile

88

Lead Management

88

Telephony and Call Center Management

88

Collaboration

88

Marketing Management

88

Analytics and Reporting

87

Sales Management

85

Activity and Workflow Management

81

Quote Contract and Proposal

80

Vendor Capability Ratings

Average 85

Vendor Support

89

Ease of Data Integration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Customization

84

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Keap Reviews

Karly M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Keap is a robust and user-friendly program.

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is a CRM platform for organizations that is very straightforward and intuitive. It's simple to navigate and locate what you're looking for, thanks to the user interface's clear layout. Setting up automatic tasks and campaigns to handle the most tedious activities is a terrific benefit of automation that saves time and effort.

What is your favorite aspect of this product?

It is nice to be able to divide my customers into multiple categories and be able to email each type individually from Keap. It is also possible for me to do this for potential customers and previous customers as well. Having everything in one place has made my life easier and more organized now that everything is in one place, and I have become more motivated to communicate with my clients directly than before.

What do you dislike most about this product?

I initially had some problems with the Keap phone number, but they not fixed it, even though it took some time. One drawback is that there aren't many customizing choices. When it comes to personalizing the appearance and feel of your CRM, your options are limited. Also, you won't be able to acquire in-depth insights into your data because there are no sophisticated analytics or reporting capabilities.

What recommendations would you give to someone considering this product?

As a lead manager and marketing tool, it is a powerful tool that achieves the task and performs admirably. A wide range of customization options is available to you. With embeddable forms that can trigger tags and sequences like email marketing, we have been able to reduce the amount of manual labor we are doing every day.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charlie W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A solid email marketing tool

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

The automated process takes all the stress out of managing customer relations, allowing users to quickly and easily stay on top of all aspects of their business operations. Additionally, its collaboration tools enable teams to work together effectively and efficiently. The shared workspace allows team members to share and track important information, providing everyone with constant access to the same data. This ensures that all members are on the same page at all times.

What is your favorite aspect of this product?

I also appreciate the user interface which is highly intuitive and easy to use. Even those with limited computer literacy can quickly learn how to operate the system. Plus, through its automated processes, it helps us save time and effort when managing customer relations. Its ability to streamline processes has been a great asset for our business. I am also impressed by its collaboration tools which enable us to quickly communicate and work together on projects with ease. This has greatly increased our efficiency at work.

What do you dislike most about this product?

Our organization was never approached by any other method, such as telephone, other than using the wrong email address. Our settings and data have been erased and cannot be recovered at this time. We have been informed that the only choice we have is to register an account from scratch. Unsuitable as a business practice.

What recommendations would you give to someone considering this product?

I would suggest taking advantage of the automated processes available. This will help you save time and effort when managing customer relations. Additionally, the collaboration tools will enable teams to quickly communicate and work together on projects efficiently. Overall, Keap CRM Software is a powerful, easy-to-use CRM system that can help simplify your business operations. Give it a try and see how it works for you. You won't be disappointed!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dayton B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Marketing for advanced users.

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap CRM Software stands out from other similar products due to its sophisticated user interface, automation options, and collaboration tools. The system's ease of use makes it simple for businesses of all sizes to begin using the system quickly. In addition, it offers a wide range of integration opportunities with third-party applications and services. This provides users with a variety of opportunities, from incorporating with email accounts to setting up marketing campaigns.

What is your favorite aspect of this product?

One of my favorite aspects of Keap CRM Software is its ability to effortlessly sync with third-party applications and services. This helps keep our customer records up to date, making it easier for us to stay in touch with potential and current customers. With the integration of other platforms, I can easily manage multiple contacts at once, allowing me to reach out in a more meaningful way.

What do you dislike most about this product?

The processes were running well and the system was set up, but at some point the credit card expired, wiping out the account and its contents. After doing extensive investigation and attempting to figure out what occurred, we discovered that the account representative deleted our data after contacting just the email they had on file, which was wrong.

What recommendations would you give to someone considering this product?

If you're considering Keap CRM Software, I recommend looking into their range of integration options. It's important to ensure that the system is compatible with other popular applications and services in order for it to function properly. Additionally, be sure to check out the user interface which should be easy to use and intuitive for everyone on your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity