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Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.7 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

89 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

10% Negative
11% Neutral
79% Positive

Pros

  • Performance Enhancing
  • Caring
  • Trustworthy
  • Fair

Feature Ratings

Average 88

Customer Service Management

93

Mobile

89

Account and Contact Management

89

Telephony and Call Center Management

89

Lead Management

89

Marketing Management

89

Collaboration

89

Analytics and Reporting

88

Sales Management

86

Activity and Workflow Management

83

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 85

Vendor Support

89

Quality of Features

88

Ease of Data Integration

88

Ease of IT Administration

86

Availability and Quality of Training

86

Breadth of Features

86

Business Value Created

85

Ease of Implementation

85

Ease of Customization

83

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

79

Keap Reviews

Laura B.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Marketing automation tool for businesses

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is a great CRM software for enterprises overall. Keap's many compatible connectors make it a fantastic tool for creative marketing and business tactics. Keap not only satisfies our immediate demands but also makes it simple for us to integrate beyond them. The networks they are a part of allowing us to communicate directly with new applicants and obtain vital data about them.

What is your favorite aspect of this product?

Thanks to Keap's assistance, I can automate my clients' processes in a way that is beneficial to them. Through the use of a variety of opt-in methods, I can capture leads, create and release products, and create automated distribution schedules for both products and campaign emails by utilizing a variety of opt-in techniques to gather information. The referral partner function can be used to speed up the referral process.

What do you dislike most about this product?

There have been issues with deliverability in the past. When learning automation, there is a learning curve. Understanding how everything comes together and how to put it up has been challenging. One of this program's drawbacks is occasionally making email shopping blunders, but we think you can learn from that.

What recommendations would you give to someone considering this product?

The campaign builder is so comprehensive and robust that it can accommodate anything you can think of. It's beautiful that alternative approaches have been considered for almost everything. Numerous integrations with third parties and a robust API. Constructive community with real devas there for inquiries. The ease with which clients can be moved along the pipeline for different actions to take place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karly M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Keap is a robust and user-friendly program.

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is a CRM platform for organizations that is very straightforward and intuitive. It's simple to navigate and locate what you're looking for, thanks to the user interface's clear layout. Setting up automatic tasks and campaigns to handle the most tedious activities is a terrific benefit of automation that saves time and effort.

What is your favorite aspect of this product?

It is nice to be able to divide my customers into multiple categories and be able to email each type individually from Keap. It is also possible for me to do this for potential customers and previous customers as well. Having everything in one place has made my life easier and more organized now that everything is in one place, and I have become more motivated to communicate with my clients directly than before.

What do you dislike most about this product?

I initially had some problems with the Keap phone number, but they not fixed it, even though it took some time. One drawback is that there aren't many customizing choices. When it comes to personalizing the appearance and feel of your CRM, your options are limited. Also, you won't be able to acquire in-depth insights into your data because there are no sophisticated analytics or reporting capabilities.

What recommendations would you give to someone considering this product?

As a lead manager and marketing tool, it is a powerful tool that achieves the task and performs admirably. A wide range of customization options is available to you. With embeddable forms that can trigger tags and sequences like email marketing, we have been able to reduce the amount of manual labor we are doing every day.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel H.

  • Role: Consultant
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Full of features but...

Likeliness to Recommend

5 /10

What differentiates Keap from other similar products?

Integration options like WordPress plugins

What is your favorite aspect of this product?

Ease of integration

What do you dislike most about this product?

Needs a better menu. Needs logic to prevent creation of duplicate contacts

What recommendations would you give to someone considering this product?

Make sure you know all of your business use cases for data, lead management, etc

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic