Keap Logo
Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.9 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

12% Negative
4% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Respectful

Feature Ratings

Average 87

Customer Service Management

92

Account and Contact Management

89

Mobile

88

Lead Management

88

Telephony and Call Center Management

88

Collaboration

88

Marketing Management

88

Analytics and Reporting

87

Sales Management

85

Activity and Workflow Management

81

Quote Contract and Proposal

80

Vendor Capability Ratings

Average 85

Vendor Support

89

Ease of Data Integration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Customization

84

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Keap Reviews

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Customer relationship management

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

We have decided to use Keap for managing all of our sales and marketing operations because of its reliability and the ability to automate time-consuming tasks. Overall, we have found that using this CRM has been a pleasant experience because it speeds up, simplifies and improves the quality of any work involving audience segmentation, communication management or marketing automation.

What is your favorite aspect of this product?

Keap's online CRM functionality was the first thing that piqued my interest. My company uses it because it provides all the functions we need to maintain our customer databases and perform certain marketing tasks. Email marketing, email templates, internal forms, lead creation, campaign automation and much more are possible with its marketing features. Keap can integrate with other tools and already has a wide range of CRM and general marketing features. We immediately realized that it was the right software for us because it has everything we need, works smoothly and is reasonably priced.

What do you dislike most about this product?

The main drawback of this software is the time and effort required to master all of its CRM and marketing functions.

What recommendations would you give to someone considering this product?

Keap has been instrumental in our efforts to maintain strong ties with customers by making it easy to organize a comprehensive customer database and implement targeted marketing strategies, especially via email. I would recommend this robust online CRM anytime for its speed, reliability and ease of use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Keap Is Fantastic, You Should Use It!

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

This tool's flexible action-triggered integration was a big selling point for me. Unlike with some other programs, KEAP gives you the freedom to pick from a wide range of predefined actions or to build and utilize your own custom actions.

What is your favorite aspect of this product?

Proven, web-based customer relationship management (CRM) system that also includes advertising utilities To organize our customer information, we utilize keap. We built and ran automated email campaigns, lead generation systems, internal contact forms, and email templates. Whilst there are other inexpensive customer relationship management (CRM) options, I'm pleased to report that Keap is the best and most affordable option. mostly because they work hard to provide us with a positive experience each day. Many enhancements and bug fixes are introduced in frequent releases. There's one more item to mention.

What do you dislike most about this product?

The "new" email format is aesthetically pleasing, but it lacks the flexibility of their older model. The new email creator, for instance, allows you to modify the "from" address of the message before sending. While customer support is simple to reach, they aren't always well-versed in repairing sequences and other issues.

What recommendations would you give to someone considering this product?

Thus far, I've found that Keap shines brightest when we're bringing on board new customers. I may save time for both my team and the customer by submitting the correct information and a completed form when processing an enrollment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laura B.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Marketing automation tool for businesses

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is a great CRM software for enterprises overall. Keap's many compatible connectors make it a fantastic tool for creative marketing and business tactics. Keap not only satisfies our immediate demands but also makes it simple for us to integrate beyond them. The networks they are a part of allowing us to communicate directly with new applicants and obtain vital data about them.

What is your favorite aspect of this product?

Thanks to Keap's assistance, I can automate my clients' processes in a way that is beneficial to them. Through the use of a variety of opt-in methods, I can capture leads, create and release products, and create automated distribution schedules for both products and campaign emails by utilizing a variety of opt-in techniques to gather information. The referral partner function can be used to speed up the referral process.

What do you dislike most about this product?

There have been issues with deliverability in the past. When learning automation, there is a learning curve. Understanding how everything comes together and how to put it up has been challenging. One of this program's drawbacks is occasionally making email shopping blunders, but we think you can learn from that.

What recommendations would you give to someone considering this product?

The campaign builder is so comprehensive and robust that it can accommodate anything you can think of. It's beautiful that alternative approaches have been considered for almost everything. Numerous integrations with third parties and a robust API. Constructive community with real devas there for inquiries. The ease with which clients can be moved along the pipeline for different actions to take place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing