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In Partnership With SelectHub
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What is Keap?
Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.
Company Details
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Keap Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Keap.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
89 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Caring
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Mobile
Account and Contact Management
Telephony and Call Center Management
Lead Management
Marketing Management
Collaboration
Analytics and Reporting
Sales Management
Activity and Workflow Management
Quote Contract and Proposal
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
Marketing Automation - B2B
Score 7.9
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Marketing Automation - B2C
Score 7.9
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Lead Management
Score 7.9
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Customer Relationship Management - Small Business
Score 7.8
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Keap Reviews
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Rovert W.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2025
Comprehensive CRM with E-commerce Integration.
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap stands apart with ease of use and interface when compared to other tools such as Zoho CRM or HubSpot CRM. The contact list, appointments, and pipelines are fewer and simpler on the platform to be able to follow your customer relationships by small business owners. This simple and user-friendly orientation lets the user get up and running quickly with the CRM without much training or technical knowledge.
What is your favorite aspect of this product?
My personal favorite thing about Keap is that it has a ton of automation power and also is super simple to use. The system makes it easy to build complex automation processes through its nifty drag-and-drop interfaces and predefined templates. This allows small businesses to automate repetitive processes like follow-up emails, lead nurturing cycles, and appointment reminders without having to master a complex technical toolkit. This automating of the tasks saves companies time and a steady line of communication to the customer.
What do you dislike most about this product?
One of the things that users dislike about Keap is that its price is based on how many contacts are in the app. In addition, the more companies scale and get contacts, the more expensive Keap can get. The scaling issue can be too much for small companies that grow very quickly and might be forcing them to look for a solution or shrink the list of contacts to cut down costs. The pricing structure can also render it difficult for organizations to budget their CRM expenses in the long term.
What recommendations would you give to someone considering this product?
If you are considering Keap, I highly suggest using the free trial to see if the platform is functional and easy to use in your business environment. Be sure to check how Keap melds into your existing tools and workflows, and see if its automation capabilities make sense for you (now and in the future). Also, think very carefully about your upcoming contact list growth and how this will effect your costs in the long run according to Keap pricing model.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Vidhi ..
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Powerful CRM with potential for added features
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is unique when it comes to CRM solutions as it offers an intuitive user experience and advanced automation, all within a single tool. Unlike several other products, Keap does not simply store and organize contacts: it helps in relationship-building by providing resources for automated follow-ups, assigned tasks, or email marketing campaigns to keep your customers interested. In addition, hand-holding, consulting, and assistance are available for implementation, which is rather surprising in the industry. It aims to optimize business processes so users can concentrate on expansion and reduce time spent on mundane activities.
What is your favorite aspect of this product?
What I like the most about Keap is the streamlined follow-ups and client communication as a result of its automation. It is incredible how much work is removed from practitioners by automatically executing sorts of activities such as sending reminders or booking meetings or holding leads. It is akin to having an additional team dedicated solely to ensuring that all the cogs work allowing me to concentrate on scaling the business and forming deeper bonds with the customers.
What do you dislike most about this product?
What I like least about Keap is its high learning curve regarding advanced features. It's really easy to get the hang of the basics, but it takes a while to master all the tools and integrations Some intuitive design or step-by-step guidance in such an area would really enhance the user experience for those new to CRM platforms.
What recommendations would you give to someone considering this product?
I highly suggest making the most of Keap's onboarding and support services- they're really beneficial for getting everything set up and grasping all the features. Additionally, take some time to explore the automaton tools, as they can save you a lot of time once you become familiar with them. Keap is an excellent choice for small businesses aiming to simplify client interactions and automate everyday tasks, so if that aligns with your goals, it's certainly a worthwhile investment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Patrick G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Keap Is Fantastic, You Should Use It!
Likeliness to Recommend
What differentiates Keap from other similar products?
This tool's flexible action-triggered integration was a big selling point for me. Unlike with some other programs, KEAP gives you the freedom to pick from a wide range of predefined actions or to build and utilize your own custom actions.
What is your favorite aspect of this product?
Proven, web-based customer relationship management (CRM) system that also includes advertising utilities To organize our customer information, we utilize keap. We built and ran automated email campaigns, lead generation systems, internal contact forms, and email templates. Whilst there are other inexpensive customer relationship management (CRM) options, I'm pleased to report that Keap is the best and most affordable option. mostly because they work hard to provide us with a positive experience each day. Many enhancements and bug fixes are introduced in frequent releases. There's one more item to mention.
What do you dislike most about this product?
The "new" email format is aesthetically pleasing, but it lacks the flexibility of their older model. The new email creator, for instance, allows you to modify the "from" address of the message before sending. While customer support is simple to reach, they aren't always well-versed in repairing sequences and other issues.
What recommendations would you give to someone considering this product?
Thus far, I've found that Keap shines brightest when we're bringing on board new customers. I may save time for both my team and the customer by submitting the correct information and a completed form when processing an enrollment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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