Kaseya

Kaseya VSA

Composite Score

8.0 /10

CX Score

8.1 /10

36 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

3% Negative

1% Neutral

96% Positive

Pros

Performance Enhancing
Trustworthy
Respectful
Helps Innovate

Feature Ratings

Average 83

Patching Automation

Storage Monitoring

Applications Monitoring

Multi-Site Functionality

Cloud Monitoring

Deployment Model

Auto-Discovery

Capacity Management

Server Performance Monitoring

Access Rights Management

Automated Remediation

Vendor Capability Ratings

Average 81

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Remote Support

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Remote Monitoring and Management

Score 7.2

View Kaseya VSA in this category (opens in a new tab)

Kaseya VSA Reviews

Riya J.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, Very useful, Fantastic product

Likeliness to Recommend

7 /10

What differentiates Kaseya VSA from other similar products?

Automation: Kaseya VSA emphasizes automation to streamline IT management tasks. It allows users to create automation scripts and workflows to reduce manual intervention. Remote Management: The platform offers robust remote management tools, making it easy to troubleshoot and manage remote devices. Technicians can access and control endpoints from anywhere, which is especially useful for MSPs.

What is your favorite aspect of this product?

Proactive Issue Resolution scalability

What do you dislike most about this product?

Intensive Customization Overhead

What recommendations would you give to someone considering this product?

Start Small, Scale Gradually Monitoring and Reporting

Pros

Saves Time
Security Protects
Helps Innovate
Performance Enhancing

Sanjay S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Great Product with good features, a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

Stability Features Reliability

What is your favorite aspect of this product?

It is an all round awesome product that can take care of clients as a CRM and also is good for patching, remediation and overall IT MSP use

What do you dislike most about this product?

I would say that the GUI can be a little confusing as you look for features that you may want to use.

What recommendations would you give to someone considering this product?

I would say contact Kaseya to assist with a Demo. Once you use the product and it’s features you will know if this is the correct one for your business.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Shreyans M.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Extensive IT Solution to handle issue effectively

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA offers some level of customization which cannot be attained by other alternatives. Moreover, it allows automation of functions which helps reducing the manual efforts.

What is your favorite aspect of this product?

The capabilities offered by Kaseya VSA helps elevating the efficiency of performing operational activities which otherwise could take excessive time when performed through other alternatives.

What do you dislike most about this product?

While the product is fairly robust, they customer service should focus on increasing their turn around time to fix the issue reported by us as their client.

What recommendations would you give to someone considering this product?

Kaseya VSA is a robust and feature heavy cloud based solution which allows the users to manage IT tickets effectively. They do not have a trial version but the over cost of product is decently placed when compared to other solutions in the market.

Pros

Efficient Service
Client Friendly Policies
Generous Negotitation
Over Delivered

Kaseya VSA

What is Kaseya VSA?

Company Details

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Awards & Recognition

Kaseya VSA Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patching Automation The automated deployment and installation of server patches

Storage Monitoring Monitor storage performance and capacity.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Auto-Discovery Automate discovery of systems and assets on your network.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Support

Remote Monitoring and Management

Kaseya VSA Reviews

Riya J.

Easy to use, Very useful, Fantastic product

Likeliness to Recommend

Pros

Sanjay S.

Great Product with good features, a bit pricey.

Likeliness to Recommend

Pros

Shreyans M.

Extensive IT Solution to handle issue effectively

Likeliness to Recommend

Pros

Most Popular Kaseya VSA Comparisons

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Feature Ratings

Patching Automation

Storage Monitoring

Applications Monitoring

Multi-Site Functionality

Cloud Monitoring

Deployment Model

Auto-Discovery

Capacity Management

Server Performance Monitoring

Access Rights Management

Automated Remediation

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement