Kaseya

Kaseya VSA

Composite Score

7.7 /10

CX Score

7.7 /10

23 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.

Company Details

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Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 75%
Conflict Resolution:: 79%
Strategy & Innovation:: 80%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

16% Neutral

84% Positive

Pros

Enables Productivity
Caring
Respectful
Acts with Integrity

Feature Ratings

Average 82

Patch Management

Remote Control

Process Automation

Discovery

Endpoint Backup

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Anti Malware Signature Detection

Network Management

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Average 76

Business Value Created

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Also Featured in...

Remote Support

Score 8.1

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Systems Management

Score 8.0

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Kaseya VSA Reviews

Mike E.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Automation leads to efficiency and profit

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Kaseya provides a high level of automation through agent procedures and policies. There is a high degree of integration with PSA and documentation products to increase technical staff efficiency.

What is your favorite aspect of this product?

My favorite feature is LiveConnect which lets me monitor, troubleshoot and remotely work on client's endpoints while they are using that endpoint.

What do you dislike most about this product?

Because of all of the features, this is a big and at times complicated application. The learning curve to effectively master the features that create efficiency can take some time. And, like most products, the documentation does not match the actual product.

What recommendations would you give to someone considering this product?

The way to justify the cost of this application is to implement the automation it provides. Prepare to invest a significant amount of time to learn how to use this effectively.

Pros

Enables Productivity
Respectful
Acts with Integrity
Performance Enhancing

Cons

Vendor Friendly Policies
Less Generous

Derek S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product with wide breadth of features

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya does a great job as an RMM tool. It directly competes with ConnectWise Automate and AutoTask mainly. Kaseya sits firmly in the middle but is priced properly for the market.

What is your favorite aspect of this product?

Full fledged software chock full of features and customizability. Has all tools that one would expect from an RMM tool and it works well.

What do you dislike most about this product?

At times some of the features can be a bit clunky. Newer versions of VSA resolve issues well, so patches do help out. Remote connections can be a bit slow to initiate at times.

What recommendations would you give to someone considering this product?

Weigh all of the options and consider your deal killers, watch demos and try to get a hands on test to verify against your needs. Most RMM tools have very similar features for basic needs.

Pros

Continually Improving Product
Enables Productivity
Effective Service
Saves Time

Cons

Security Frustrates

Hunter B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Kaseya VSA - A Good Cloud RMM Solution

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

The other RMM products out there, from the interface point of view, just do not look serious. When I say that, their interfaces are clunky, and many times only provide rudimentary tools. The VSA provides a solid interface, and one that looks like an RMM control panel.

What is your favorite aspect of this product?

Remote control is the best part. I spend nearly all my time using it, and the file transfer capabilities are friendly to use, and rarely fail.

What do you dislike most about this product?

The interface, while better looking than others, really is dated and has not changed much. I think it's due an update.

What recommendations would you give to someone considering this product?

Be prepared to pay for it. It is not cheap, but once you get the VSA up and going, you are going to have a solid RMM solution, great reporting, and the most powerful tools for endpoint management.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

90 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Kaseya VSA?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Systems Management

Kaseya VSA Reviews

Mike E.

Automation leads to efficiency and profit

Likeliness to Recommend

Pros

Cons

Derek S.

Great product with wide breadth of features

Likeliness to Recommend

Pros

Cons

Hunter B.

Kaseya VSA - A Good Cloud RMM Solution

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Patch Management

Remote Control

Process Automation

Discovery

Endpoint Backup

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Anti Malware Signature Detection

Network Management

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness