Kaseya

Kaseya VSA

Composite Score

7.4 /10

CX Score

7.4 /10

18 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

24% Neutral

76% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Efficient Service

Feature Ratings

Average 83

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Real User Monitoring

Support for IoT Devices

Anti Malware Signature Detection

Network Management

Mobile Device Management

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

Remote Support

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Systems Management

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Kaseya VSA Reviews

Nicolas H.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Kaseya is user-friendly and easy to use.

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

I think Kasey has provided a very good solution for ticketing support . I used Kaseya to provide support for faculty and staff.

What is your favorite aspect of this product?

User friendly and simple to use

What do you dislike most about this product?

I cannot recall any dislike about this product.

What recommendations would you give to someone considering this product?

I think looking on some training materials before using Kaseya will be very helpful.

Pros

Enables Productivity
Trustworthy
Caring
Saves Time

Monté P.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

We love the product but there's a lot in there

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

The wealth of different products to add to our business portfolio for our workflows and client needs are enormous.

What is your favorite aspect of this product?

The Cyber Security products are a must

What do you dislike most about this product?

It can be challenging to get a resolution to an issue on a single call basis. You have to start with a trouble ticket and it may take several going back and forths over days to get things resolved.

What recommendations would you give to someone considering this product?

Prepare to make time to get things customized to your workflows.

Pros

Respectful
Reliable
Enables Productivity
Caring

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2021

A real remote management tool to support end users

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

90 Likeliness to Recommend

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Systems Management

Kaseya VSA Reviews

Nicolas H.

Kaseya is user-friendly and easy to use.

Likeliness to Recommend

Pros

Monté P.

We love the product but there's a lot in there

Likeliness to Recommend

Pros

A real remote management tool to support end users

Likeliness to Recommend

Pros

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1
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Feature Ratings

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Real User Monitoring

Support for IoT Devices

Anti Malware Signature Detection

Network Management

Mobile Device Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness