Kaseya

Kaseya VSA

Composite Score

7.4 /10

CX Score

7.4 /10

18 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

24% Neutral

76% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Efficient Service

Feature Ratings

Average 83

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Real User Monitoring

Support for IoT Devices

Anti Malware Signature Detection

Network Management

Mobile Device Management

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

Remote Support

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Systems Management

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Kaseya VSA Reviews

Simone V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Fantastic product and easy to use!

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Customization and the ability to create custom script to add new features to the solution

What is your favorite aspect of this product?

Agent procedures

What do you dislike most about this product?

Graphic user interface and new feature

What recommendations would you give to someone considering this product?

Courses and planning before implementing the solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Very glitchy products, poor monitoring

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya has better remote connectivity

What is your favorite aspect of this product?

Accessibility and monitoring

What do you dislike most about this product?

Connection between the devices, and device scans

What recommendations would you give to someone considering this product?

Please improve GUI and make products glitch free

Pros

Enables Productivity
Altruistic
Acts with Integrity
Client's Interest First

Michael E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Kaseya VSA simplifies MS and 3rd Party patching!

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

The ease of use and intuitiveness of the GUI. The terminology used by Kaseya VSA is clear & understandable as opposed to some competition which confuses some of the best engineers.

What is your favorite aspect of this product?

Kaseya’s breakdown of multiple modules makes my daily routine far easier. I am able to navigate to and within the different modules and sections within for simplicity purposes. The less clicking a Patching Engineer must do, the less chance for error.

What do you dislike most about this product?

The amount of time it is taking to get the higher level enhancements in Beta working successfully has been frustrating. The lack of effort being put into resolving current issues, with a product we know will be discontinued, presented by a client/customer with 70K endpoints, is crippling and wasting many man hours, while waiting for the Beta to work out the several large bugs.

What recommendations would you give to someone considering this product?

Get it. It is better than the alternatives however, read the forums and white papers in order to know and understand the limitations and/or bugs. It definitively makes your patching MS and 3rd Party much simpler than the competition.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

90 Likeliness to Recommend

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Systems Management

Kaseya VSA Reviews

Simone V.

Fantastic product and easy to use!

Likeliness to Recommend

Pros

Rohit J.

Very glitchy products, poor monitoring

Likeliness to Recommend

Pros

Michael E.

Kaseya VSA simplifies MS and 3rd Party patching!

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Real User Monitoring

Support for IoT Devices

Anti Malware Signature Detection

Network Management

Mobile Device Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness