Kaseya

Kaseya VSA

Composite Score

7.4 /10

CX Score

7.4 /10

18 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

24% Neutral

76% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Efficient Service

Feature Ratings

Average 83

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Real User Monitoring

Support for IoT Devices

Anti Malware Signature Detection

Network Management

Mobile Device Management

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

Remote Support

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Systems Management

Score 8.0

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Kaseya VSA Reviews

Robin P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Lots of features, but at a cost.

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Full suite of features available. True single pain of glass for your agents.

What is your favorite aspect of this product?

Single pane of glass. Agents don't need to keep dipping out into other software, this makes it easier to join everything together so that it works seamlessly with our needs.

What do you dislike most about this product?

not much, it has continued to improve of the years

What recommendations would you give to someone considering this product?

Invest the time to customise it, and get it to do what you need. It will be worth it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajan J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Product is for professtionals

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

A total Product , if someone is looking for a RMM with Professional use they can consider it.

What is your favorite aspect of this product?

Patch management Centralized device management Automation

What do you dislike most about this product?

reporting can be better

What recommendations would you give to someone considering this product?

if you are IT professionals, Consider this as alternative to CWA

Pros

Reliable
Performance Enhancing
Enables Productivity
Acts with Integrity

Cons

Less Friendly Negotiation
Leverages Incumbent Status

Zach S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use but can be complex

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Kaseya standout product in the (RMM) space due to its comprehensive features and ease of use. The platform's extensive reporting capabilities, real-time alerts, and automated remediation also set it apart from other products once you learn how to effectively use them.

What is your favorite aspect of this product?

The customization options, such as the ability to create custom scripts and workflows, also the comprehensive features and the ease of use is another selling point.

What do you dislike most about this product?

Two things: The setup and deployment of Kaseya VSA can be complex and time-consuming, particularly for larger organizations. Additionally, the platform can be resource-intensive and may require additional hardware or infrastructure to perform optimally.

What recommendations would you give to someone considering this product?

For those thinking about Kaseya, it's important to think about the size and how complicated your IT system is, and what you need for remote monitoring and management. If your company has a big IT system, it may be a good idea to get more hardware or support to make sure the platform works well.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Slower Product Innovation

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

90 Likeliness to Recommend

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Systems Management

Kaseya VSA Reviews

Robin P.

Lots of features, but at a cost.

Likeliness to Recommend

Pros

Rajan J.

Product is for professtionals

Likeliness to Recommend

Pros

Cons

Zach S.

Easy to use but can be complex

Likeliness to Recommend

Pros

Cons

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Datto RMM

1
Since last award

Feature Ratings

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Real User Monitoring

Support for IoT Devices

Anti Malware Signature Detection

Network Management

Mobile Device Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness