Kaseya

Kaseya VSA

Composite Score

7.2 /10

CX Score

7.6 /10

6 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Cons

Under Delivered
Less Friendly Negotiation

Feature Ratings

Average 78

Testing

Notifications

Reporting

Automation

Deployment

Scheduling

Management Console

Validation

Third Party Application Patching

Approval Process

Assessment

Vendor Capability Ratings

Average 78

Ease of Implementation

Vendor Support

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Remote Support

Score 8.0

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Systems Management

Score 8.0

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Remote Monitoring and Management

Score 7.2

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Kaseya VSA Reviews

zeeshan k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Comprehensive features, but room for improvement

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA stands out from other similar products primarily due to its comprehensive feature set, including robust remote monitoring and management capabilities, extensive automation options, and seamless integration with third-party applications. Additionally, its scalable architecture and flexible deployment options make it a preferred choice for organizations of varying sizes and industries. Moreover, Kaseya's commitment to continuous innovation and customer support further distinguishes it in the market.

What is your favorite aspect of this product?

My favorite aspect of Kaseya VSA is its powerful automation capabilities. The ability to automate routine tasks and streamline IT management processes significantly improves efficiency and productivity for our team. Additionally, the platform's comprehensive monitoring and reporting features provide valuable insights for proactive maintenance and troubleshooting, contributing to overall system reliability and performance.

What do you dislike most about this product?

One aspect I find challenging with Kaseya VSA is its learning curve for newer users. While the platform offers extensive capabilities, navigating and mastering all of its features can require time and effort. Additionally, occasional performance issues and software glitches can impact user experience. However, with adequate training and support, these challenges can be overcome, and the benefits of the platform outweigh these drawbacks.

What recommendations would you give to someone considering this product?

For those considering Kaseya VSA: Invest in thorough training. Start with pilot projects. Utilize vendor support. Customize to your needs. Stay updated with regular software updates.

Pros

Trustworthy
Helps Innovate
Reliable
Efficient Service

Cons

Less Transparent
Vendor's Interest First
Under Delivered

Robin P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Lots of features, but at a cost.

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Full suite of features available. True single pain of glass for your agents.

What is your favorite aspect of this product?

Single pane of glass. Agents don't need to keep dipping out into other software, this makes it easier to join everything together so that it works seamlessly with our needs.

What do you dislike most about this product?

not much, it has continued to improve of the years

What recommendations would you give to someone considering this product?

Invest the time to customise it, and get it to do what you need. It will be worth it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajan J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Product is for professtionals

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

A total Product , if someone is looking for a RMM with Professional use they can consider it.

What is your favorite aspect of this product?

Patch management Centralized device management Automation

What do you dislike most about this product?

reporting can be better

What recommendations would you give to someone considering this product?

if you are IT professionals, Consider this as alternative to CWA

Pros

Reliable
Performance Enhancing
Enables Productivity
Acts with Integrity

Cons

Less Friendly Negotiation
Leverages Incumbent Status

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Kaseya VSA Ratings

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Testing Logging of test results, in preparation for approval.

Notifications Alerts on the availability of patches.

Reporting Automation of patch deployment, including the deployment and installation processes.

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Management Console A single console that allows the management of the entire patch management process​.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Approval Process Ability to provide approval for the release and deployment of patches​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Support

Systems Management

Remote Monitoring and Management

Kaseya VSA Reviews

zeeshan k.

Comprehensive features, but room for improvement

Likeliness to Recommend

Pros

Cons

Robin P.

Lots of features, but at a cost.

Likeliness to Recommend

Pros

Rajan J.

Product is for professtionals

Likeliness to Recommend

Pros

Cons

Feature Ratings

Testing

Notifications

Reporting

Automation

Deployment

Scheduling

Management Console

Validation

Third Party Application Patching

Approval Process

Assessment

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement