Justworks Customer Reviews 2024

Justworks

Composite Score

7.9 /10

CX Score

7.8 /10

31 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 87

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Benefits Administration

Score 7.8

View Justworks in this category (opens in a new tab)

Justworks Reviews

Erin C.

Role: Human Resources
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

User friendly but could use more advanced features

Likeliness to Recommend

7 /10

What differentiates Justworks from other similar products?

Easier onboarding process than other PEOs, competitive pricing

What is your favorite aspect of this product?

New hires enter their own info online for onboarding. Much easier to hire remotely.

What do you dislike most about this product?

Payroll functions are rather basic; not many customizable features.

What recommendations would you give to someone considering this product?

If your payroll process is fairly straightforward, then this is a great product for ease of use at a great price.

Pros

Respectful
Generous Negotitation
Friendly Negotiation
Reliable

Cons

Less Effective Service

Lonnie d.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Excellent Value PEO for small businesses

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

I've used many PEOs in my career, from small startup PEOs to nationally recognized, large brands. JustWorks provides a quality product at a lower price point. Their friendly customer service reps are more knowledgeable in basic HR policy and practice than the large PEO HR help desk employees. For questions that Justworks level 1 reps do not know, it is easy to get a specialist on the line.

What is your favorite aspect of this product?

For an experienced HR professional, I needed a product that would be easy to use and provide basic payroll and benefit options without the high price tag and extra bells and whistles. JustWorks was the perfect PEO partner for our company.

What do you dislike most about this product?

The level 1 customer service reps were basic HR associates, which is fine and probably was the correct level of representative from an overall JustWorks customer base. I am an experienced HR professional, so when I occasionally did have a question, the service rep served more as a passthrough to the labor attorney or benefits specialist that I really needed. I do feel that my particular situation was unique, and I did not represent the standard JustWorks customer in that respect.

What recommendations would you give to someone considering this product?

When comparing JustWorks for both payroll and benefits administration, you likely won't find a more cost-effective, quality choice. JustWorks is now my go-to PEO client when I recommend one to other HR colleagues!

Pros

Reliable
Trustworthy
Respectful
Fair

Jim H.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great interface but a bit pricy

Likeliness to Recommend

7 /10

What differentiates Justworks from other similar products?

They have a great user experience for admins and users both.

What is your favorite aspect of this product?

One-click import into QBO makes my life easy.

What do you dislike most about this product?

They don't really provide much in the way of HR guidance, which I had hoped for given their marketing and the price point. After two years, they jacked up our insurance rates significantly (more than double) so we no longer can use their benefits administration, which was a key selling point.

What recommendations would you give to someone considering this product?

Don't look at this as an outsourced HR dept, but more of a better interface for managing HR tasks, like payroll, time off and benefits.

Pros

Includes Product Enhancements
Continually Improving Product
Caring
Respectful

Cons

Under Delivered

Justworks

What is Justworks?

Company Details

Book a Free Demo Today!

Awards & Recognition

Justworks Ratings

89 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Justworks Reviews

Erin C.

User friendly but could use more advanced features

Likeliness to Recommend

Pros

Cons

Lonnie d.

Excellent Value PEO for small businesses

Likeliness to Recommend

Pros

Jim H.

Great interface but a bit pricy

Likeliness to Recommend

Pros

Cons

3
Since last award

3
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization