JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.1 /10
CX Score
8.2 /10
Category
JotForm
8.1 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

83

Electronic Signatures

83

Mobility

81

Drag and Drop Design

81

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

Version Management

76

APIs and Integration

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Usability and Intuitiveness

81

Breadth of Features

81

Business Value Created

81

Ease of Customization

81

Quality of Features

80

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

78

JotForm Reviews

Rajeev B.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

More than just an online form software

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Reduces training time for clients as we launch a website/online store for a small business owner without much IT knowledge. We add Jotform forms to their websites built with WordPress. Next, give them a demo of how easy it is to access reports (through web browser, app, over email). No need for them to login into admin dashboard of WordPress site. Jotform free plan provides all the pro grade features with the exception of Jotform logo showing with a form. Most of our clients do not mind much. Instead, they take it positively helping others use Jotform.

What is your favorite aspect of this product?

Lots of visually appealing templates to begin with. Great visualization of reports in the form of tables Android app makes it super convenient to track who has submitted the latest form. Free plan providing 5 form limits, 100 monthly submissions, 100 MB space, 1000 monthly form views, 100 fields per form, 10 monthly payment submissions! Forms blend beautifully on WordPress sites and are responsive. No need to hire pricey developers.

What do you dislike most about this product?

I have nothing to complain about.

What recommendations would you give to someone considering this product?

Jotform is the easiest and the cheapest way to go online. Even without a website, you can create forms and share links over email/social media.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Musah T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Qualitative Forms Creating App

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

JotForm has valuable ways of creating forms for firms.

What is your favorite aspect of this product?

JotForm has competent and accurate navigating features for storage.

What do you dislike most about this product?

JotForm ensure suitable sharing procedures are well established.

What recommendations would you give to someone considering this product?

JotForm has diverse ways of creating business forms for credible performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Kathy C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Caters to all of my survey needs.

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

I can edit survey templates and create surveys without having to code in anyway. This simplicity makes every survey campaign launched with the jotform platform, one simple , straightforward experience.

What is your favorite aspect of this product?

Vast integration with the most important solutions I cannot do without in the workplace, like Slack and Zoom. I have taken advantage of this to automate specific tasks as they relate to feedback collection on Zoom , Slack and every other key software solution I use at the workplace.

What do you dislike most about this product?

I am just satisfied with Jotform. Meets my set of small needs from a survey creation / management perspective and provides a few more other benefits as well.

What recommendations would you give to someone considering this product?

I have mainly been using Jotform for feedback collection. But I have also used it to streamline and automate specific tasks such as scheduling appointments, for automatically collecting survey feedback and sharing to specific Slack channels. It goes beyond survey creation or survey feedback collection.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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