Jotform, Inc.

JotForm

Composite Score

7.6 /10

CX Score

7.9 /10

10 Reviews Write a Review

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What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

0% Negative

21% Neutral

79% Positive

Pros

Caring
Client's Interest First
Generous Negotitation
Transparent

Feature Ratings

Average 80

Document Management

Contract Management

Integrations

Share & Track

Project Management Workflow

Dashboard and Analytics

Templates

Proposals and SOWs

E-Signature

Content Residency

Pricing Estimate

Vendor Capability Ratings

Average 74

Quality of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Also Featured in...

Online Forms

Score 8.1

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JotForm Reviews

FREDERICK S.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

great software

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform automatically send form submissions to email marketing.

What is your favorite aspect of this product?

Jotform seamless collects online payments on my behave and also allow me get paid from the forms shared.

What recommendations would you give to someone considering this product?

Templates are easy to edit and make good forms.

Pros

Unique Features
Efficient Service
Respectful
Acts with Integrity

Racquel S.

Role: C-Level
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great but not so different from the others

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

I didn't really see that much difference between JotForm and its competitors.

What is your favorite aspect of this product?

The favorite aspect of the product was that it got the job done. The features are designed to make the forms look professional and at the same time easy to create. And it delivered what it promise to do.

What do you dislike most about this product?

I did not really dislike anything about the product. I just happen to like another product better.

What recommendations would you give to someone considering this product?

If you are looking for a product that delivers what it promises then JotForm is for you. Try it out and see if its the right fit for your business or desired purpose.

Pros

Performance Enhancing
Unique Features
Effective Service
Caring

Dominik N.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

A versatile web form builder for professionals

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

It is a flexible web form generator that is becoming more well-liked among businesspeople and professionals. The drag-and-drop interface of JotForm makes creating forms simple. Without the need for heavy coding, IT experts may quickly develop sophisticated forms. Users of JotForm may trademark their forms, select from a variety of templates, and customize them to meet their unique requirements thanks to the comprehensive customization possibilities available. It effectively connects with well-known enterprise software programs like Salesforce, Microsoft 365, and Google Workspace.

What is your favorite aspect of this product?

JotForm adjusts to your needs, whether you need to construct a straightforward contact form or a sophisticated survey. Its simplicity of use and customization possibilities are quite beneficial. Security of data is crucial. JotForm is a secure platform for sensitive information since it uses strong encryption and complies with data protection laws. JotForm makes sure that forms are flexible for data gathering in the field and user-friendly on a variety of devices in an increasingly mobile world. This improves productivity and makes it easier to automate data transfer.

What do you dislike most about this product?

By minimizing manual processes, the ability to automate operations based on form submissions would be extremely advantageous to IT personnel.

What recommendations would you give to someone considering this product?

It's a great option thanks to its user-friendly interface, wide customization, integrations, security features, and mobile optimization. JotForm's existing capabilities are quite useful, but there is always potential for growth, especially in sophisticated analytics and process automation. You can speed up data gathering, guarantee data security, and take advantage of the freedom to create forms that are suited to your particular requirements with JotForm. Discover the power of data capture made simple with JotForm - where personalization meets practicality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

JotForm

What is JotForm?

Company Details

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JotForm Ratings

88 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JotForm?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Contract Management Tracking and creation of proposals and RFP responses within the approval process

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Dashboard and Analytics Configurable, click though, real-time dashboards for in-progress and executed contracts.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Pricing Estimate Ability to estimate rough pricing for proposals and contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Online Forms

JotForm Reviews

FREDERICK S.

great software

Likeliness to Recommend

Pros

Racquel S.

Great but not so different from the others

Likeliness to Recommend

Pros

Dominik N.

A versatile web form builder for professionals

Likeliness to Recommend

Pros

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Feature Ratings

Document Management

Contract Management

Integrations

Share & Track

Project Management Workflow

Dashboard and Analytics

Templates

Proposals and SOWs

E-Signature

Content Residency

Pricing Estimate

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness