JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.8 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

87 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
88%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

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1% Negative
6% Neutral
93% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

83

Electronic Signatures

83

Drag and Drop Design

82

Mobility

81

Workflow Automation

80

Data Analysis and Survey Function

79

APIs and Integration

78

Field Configuration and Customization

78

Version Management

78

State Transformation

76

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Quality of Features

81

Ease of Customization

81

Ease of Implementation

80

Ease of IT Administration

79

Vendor Support

79

Availability and Quality of Training

79

JotForm Reviews

TEMITOPE A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Good product but a bit complex to implement

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

It has more functionalities than it counterparts

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Go for it, it has more functions but can be complex to implement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julia H.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Many payment Methods

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

JotForm integrates many payment methods like PayPal, stripe and others

What is your favorite aspect of this product?

it allows to design the background of the form by allowing you to add images or colors.

What do you dislike most about this product?

Logic conditions on the forms created are had to set.

Pros

  • Trustworthy
  • Acts with Integrity
  • Over Delivered
  • Helps Innovate

Ahmer Zaman K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Simple and pricy

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Easier integration with Wordpress

What is your favorite aspect of this product?

Integration with Wordpress, summaries

What do you dislike most about this product?

Pricing is too high

What recommendations would you give to someone considering this product?

Good if you’d like to add it to your Wordpress page

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Continually Improving Product

Cons

  • Less Generous
  • Under Delivered

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