JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.1 /10
CX Score
8.2 /10
Category
JotForm
8.1 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

83

Electronic Signatures

83

Mobility

81

Drag and Drop Design

81

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

Version Management

76

APIs and Integration

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Usability and Intuitiveness

81

Breadth of Features

81

Business Value Created

81

Ease of Customization

81

Quality of Features

80

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

78

JotForm Reviews

Krystin E.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use & customize - can be pricey

Likeliness to Recommend

7 /10

What differentiates JotForm from other similar products?

minimal caps, upload data storage

What is your favorite aspect of this product?

not as many limitations in terms of # of responses and data storage

What do you dislike most about this product?

cost - was using for a non-profit, so cost is paramount. Would love to see a program for reduced pricing (or free) for 501c3

What recommendations would you give to someone considering this product?

Really evaluate how often you need to send surveys to see if JF is cost-effective

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Ruben Aaron C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

JotForm is the ultimate form builder

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Highly customizable.

What is your favorite aspect of this product?

Electronic signature.

What do you dislike most about this product?

Some capabilities are not available even in a paid plan.

What recommendations would you give to someone considering this product?

Use it when you need PDF integration or high customization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaitlyn L.

  • Role: Human Resources
  • Industry: Gaming and Hospitality
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

Seamless solution to paperless!

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Jotform enables our company to go completely paperless with our employment application. Jotform will electronically store applications for as long as necessary and allows users to share completed applications among management.

What is your favorite aspect of this product?

It is very easy to use and share among management.

What do you dislike most about this product?

The cost is a bit pricey.

What recommendations would you give to someone considering this product?

I would recommend Jotform to any HR professional who is interested in a paperless application process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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