JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.3 /10
CX Score
8.4 /10
Category
JotForm
8.3 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

84

Electronic Signatures

82

Mobility

81

Drag and Drop Design

80

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

APIs and Integration

76

Version Management

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Vendor Support

78

Availability and Quality of Training

77

JotForm Reviews

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy but not worth in long term

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Jotform stands out for its versatility and wide array of integrations, supporting over 150 apps, from payment gateways to CRM systems. It offers drag-and-drop form creation with extensive customization options, including custom themes and widgets, catering to businesses of all sizes. Unlike some competitors, Jotform also supports HIPAA compliance, making it a strong option for healthcare organizations. Its flexibility, powerful features, and scalability set it apart from simpler form-building platforms.

What is your favorite aspect of this product?

My favorite aspect of Jotform is its extensive integrations and wide range of templates, allowing users to create highly customizable forms for various industries. It’s great for businesses needing everything from payment processing to CRM integration. Additionally, Jotform’s ease of use combined with its robust feature set, such as HIPAA compliance, makes it a perfect tool for companies requiring secure, professional forms that can scale with their business needs.

What do you dislike most about this product?

The primary drawback of Jotform is that its advanced features, such as premium integrations and analytics tools, are locked behind higher-tier pricing. Additionally, while Jotform offers powerful customization, its user interface can feel overwhelming for beginners due to the sheer number of options available, which may require a learning curve to use efficiently, especially for those who need basic forms.

What recommendations would you give to someone considering this product?

Jotform is ideal for businesses or individuals seeking a versatile, feature-rich form builder with extensive integrations. It's particularly useful for industries like healthcare or e-commerce due to its HIPAA compliance and payment gateway options. However, for those needing very complex workflows or advanced analytics, you may want to explore additional tools that specialize in those areas, as Jotform's reporting capabilities, while good, are not the most in-depth.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Basit L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Helps to conduct the best surveys

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform is very easy to use, especially the drag-and-drop interface makes creation very easy, what I like the most. There are also a lot of custiomizable templates, where you can easy change thing to make your own for your purpose. I also like that you can change the branding.

What is your favorite aspect of this product?

JotForm has truly changed the way I manage forms and collect data. It's a very user friendly interface, which makes it super easy to create and customize forms to suit anyones needs. The setup process was easy and I was up and running in no time.

What do you dislike most about this product?

I have had some issues making the forms look 100% the way I want on mobile, but that's not a major issue. I'm sure their excellent customer service would have helped me custom code it for mobile if I asked for it.

What recommendations would you give to someone considering this product?

I am recommending this product for better reach.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Raja B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Great online form with lots of features and themes

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

One can even create a website/app taking the functionalities of Jotform to the next level with its data analytics features. It can be a lead generation machine.

What is your favorite aspect of this product?

Large library of readymade templates. If any issue arise, raise a forum ticket and stay assured a reply within an hour or so by their staff that should resolve the issue.

What do you dislike most about this product?

With how comprehensive this platform has grown with newly added features including possibility to launch website/shopping app, I think they are going well.

What recommendations would you give to someone considering this product?

You can even create a cost calculator using Jotform. I mean with your creativity, you can find unique use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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