JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.1 /10
CX Score
8.2 /10
Category
JotForm
8.1 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

83

Electronic Signatures

83

Mobility

81

Drag and Drop Design

81

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

Version Management

76

APIs and Integration

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Usability and Intuitiveness

81

Breadth of Features

81

Business Value Created

81

Ease of Customization

81

Quality of Features

80

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

78

JotForm Reviews

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Easy to use, save time and money.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Patrick F.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great Product, Easy to use!!!

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

It's very easy to use and is customer focused.

What is your favorite aspect of this product?

How easy it is to integrate to your current services.

What do you dislike most about this product?

There is nothing so far that i dislike

What recommendations would you give to someone considering this product?

I highly recommend this product to anyone

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Christina T.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great for small businesses

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Mainly that they offer a free platform. At least you can test a few products out and get a feel for it

What is your favorite aspect of this product?

The ability to have unlimited reports and fields on all my forms. Its a great feature

What do you dislike most about this product?

The wasnt enough versatility in the areas that i needed most

What recommendations would you give to someone considering this product?

Make sure you know everything that you expect from this product and spend time working with the sales team to make sure those goals are achieved

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Fair

Cons

  • Less Efficient Service
  • Less Generous
  • Less Effective Service

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