JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.1 /10
CX Score
8.2 /10
Category
JotForm
8.1 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

83

Electronic Signatures

83

Mobility

81

Drag and Drop Design

81

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

Version Management

76

APIs and Integration

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Usability and Intuitiveness

81

Breadth of Features

81

Business Value Created

81

Ease of Customization

81

Quality of Features

80

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

78

JotForm Reviews

Tyler H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use and easy to learn

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

It’s simple to use and fairly easy to learn

What is your favorite aspect of this product?

I love how easy it is to teach other to use this product

What do you dislike most about this product?

To learn every aspect of this product you really have to dive deep and study it to master it

What recommendations would you give to someone considering this product?

I recommend that people take their time to make sure they understand what they are doing

Pros

  • Efficient Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Bill B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Very versatile and very easy to use

Likeliness to Recommend

6 /10

What is your favorite aspect of this product?

The versatility and ease of use

What do you dislike most about this product?

Could be a little less expensove

What recommendations would you give to someone considering this product?

Give it a shot

Pros

  • Enables Productivity
  • Inspires Innovation
  • Caring
  • Fair

Susan W.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great time saver, intuitive and easy to use

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Ease of use, intuitive

What is your favorite aspect of this product?

Ease of use and intuitive

What do you dislike most about this product?

Nothing , it does the job

What recommendations would you give to someone considering this product?

Go for it , it is a great time saver

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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