JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.8 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

87 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
89%
Conflict Resolution:
91%
Strategy & Innovation:
89%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

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1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Friendly Negotiation
  • Enables Productivity

Feature Ratings

Average 81

Electronic Signatures

84

Security

83

Drag and Drop Design

82

Mobility

82

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

78

Version Management

78

State Transformation

77

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

79

JotForm Reviews

Jen M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Mapping isn't always correct, but great overall

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

HIPPA compliance, integrations, ease of use, smart mapping, ability to clone other forms, and a native app at no additional cost! I think the app is what really sets JotForm apart. For most businesses, they can have clients download the app and they can access all forms on the go from wherever. In our particular usage, we have the app for internal use only. However, this is a great way for multiple people to access the same information and it is not only helpful but saves time.

What is your favorite aspect of this product?

Smart mapping, definitely. Offering forms online while very convenient for those filling them out can be a hassle for the backend. Mismatched forms, cut-off answers, etc. By having the ability to map the fields onto the original PDF, backend users no longer have to worry about manually looking for the information or learning how to read an entirely new form to find the information they seek as it is the same form they are already used to. For the most part, the fields do end up were they are supposed to go and that reduces a lot of time on the implementation side. Also, the conditional formatting is great!

What do you dislike most about this product?

Anytime a new question is added, a field automatically populates on the PDF in a random spot. This is incredibly inconvenient when adding multiple-choice questions as after every new entry, a new field is added to the PDF. It would be easier to enter all the information on the question first and then map everything after.

What recommendations would you give to someone considering this product?

Have a lot of patience and don't be afraid to reach out to support. Simple forms will require much less work on the backend, but forms with multiple-choice questions, a variety of answer types, etc, can eat up a lot of your time. Especially if there are 10 possible answers but only one is allowed, or conditional questions that can have multiple outcomes. Support always answers fairly quickly and the forums have lots of information to go through while you wait. The plans themselves are fairly affordable, however, if your forms need to be HIPAA compliant, there is really only one or two plans you can choose from.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Transparent

Dani M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oleksandr T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great forms builder for your startup team

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

I can not help but note that this product is constantly developing and improving. If there was a clear leader on the market 2 years ago (not Jotforms), now Jotforms has the advantage

What is your favorite aspect of this product?

I liked the customization of everything I needed to organize surveys and collect leads

What do you dislike most about this product?

The interface should be simplified a little, it is somewhat not modern

What recommendations would you give to someone considering this product?

if you are looking for a worthy alternative to a well-known product - take a look at the wide functionality of Jotforms

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

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