Joomla! Customer Reviews 2024

Joomla!

Composite Score

7.8 /10

CX Score

8.2 /10

67 Reviews Write a Review

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What is Joomla!?

Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

Company Details

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Awards & Recognition

Joomla! won the following awards in the Digital Experience - Midmarket category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Joomla! Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Joomla!.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Joomla!?

7% Negative

3% Neutral

90% Positive

Pros

Acts with Integrity
Fair
Altruistic
Generous Negotitation

Feature Ratings

Average 78

Multi Channel Support

Analytics and Reporting

Social Media Integration

Digital Asset Management

Translation Facilitation

Standard Templates

Web Publishing Capabilities

Content Security

Content Repository

E-Commerce Integration

Management Interface

Vendor Capability Ratings

Average 77

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Joomla! Reviews

TASHA S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

An Excellent PHP CMS

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

The learning curve is very smooth. Easy to use. The setup is very simple.

What is your favorite aspect of this product?

There are templates that are very appealing that we can use to create websites. The framework has a lot of helpful feartures to help in building websites. The whole structure is secure. The level of customization is very high. Allows us to manage our content easily. The add-ons and extensions are many.

What do you dislike most about this product?

The add-ons are limited. The server demands are high.

What recommendations would you give to someone considering this product?

Joomla is a great CMS that helps and provides tools and feartures tobuild appealing and user friendly websites. It works perfectly and effectively. I highly recommend Joomla for building powerful online applications.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Camilo D.

Role: C-Level
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

A dinosaur, was great but is stuck in the past

Likeliness to Recommend

2 /10

What differentiates Joomla! from other similar products?

Joomla! was an awesome platform when it was released, and gained popularity due to its templating capabilities. It was one of a kind at a point where devs had to build CMSs and simple applications on their own.

What is your favorite aspect of this product?

It was robust. I haven't used it in a while, but it never really let me down, and I was able to power a large traffic website using it.

What do you dislike most about this product?

Joomla! stayed in the past. Didn't follow WordPress steps, didn't evolve towards a less categorical approach to content administration, it stayed way too hierarchical. Also, design-wise, the templates and most communication (even the website) is not modern and is not something a modern developer would start off as of 2021.

What recommendations would you give to someone considering this product?

Try something with a more modern approach, maybe with a static deployment. Unless you really need to continue using it, I think there are better alternatives out there (I would look at a JAMstack approach, maybe with a headless/decoupled CMS).

Pros

Respectful
Enables Productivity
Unique Features
Appreciates Incumbent Status

Cons

Slower Product Innovation
Inhibits Innovation
Less Efficient Service

SHADRACK W.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Perfect CMS

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

The editing of Joomla is intuitive. There is a great deal of support articles. It is open source and free.

What is your favorite aspect of this product?

The control panel is easy to use and staright forward. Available documentation makes it easy to manage websites. There are templates to help with the site designs. The adons and extenstions make building websites even easier. Content can be managed on the fly.

What do you dislike most about this product?

Joomla has improved on a lot of things and so we have nothing to dislike.

What recommendations would you give to someone considering this product?

When seeking a content management system , i would highly recommend Joomla , it will help you build powerful online applications and manage the content. It is free and open source , has a great community for support and documentations , it is easy to install and use. It is the best solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joomla!

What is Joomla!?

Company Details

Need Assistance?

Awards & Recognition

Joomla! Ratings

82 Likeliness to Recommend

1 Since last award

90 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Joomla!?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Joomla! Reviews

TASHA S.

An Excellent PHP CMS

Likeliness to Recommend

Pros

Camilo D.

A dinosaur, was great but is stuck in the past

Likeliness to Recommend

Pros

Cons

SHADRACK W.

Perfect CMS

Likeliness to Recommend

Pros

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Feature Ratings

Multi Channel Support

Analytics and Reporting

Social Media Integration

Digital Asset Management

Translation Facilitation

Standard Templates

Web Publishing Capabilities

Content Security

Content Repository

E-Commerce Integration

Management Interface

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

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Ease of Customization

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