Joomla! Customer Reviews 2024

Joomla!

Composite Score

7.8 /10

CX Score

8.2 /10

67 Reviews Write a Review

Claim Software

What is Joomla!?

Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

Company Details

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Awards & Recognition

Joomla! won the following awards in the Digital Experience - Midmarket category

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1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Joomla! Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Joomla!.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Joomla!?

7% Negative

3% Neutral

90% Positive

Pros

Acts with Integrity
Fair
Altruistic
Generous Negotitation

Feature Ratings

Average 78

Multi Channel Support

Analytics and Reporting

Social Media Integration

Digital Asset Management

Translation Facilitation

Standard Templates

Web Publishing Capabilities

Content Security

Content Repository

E-Commerce Integration

Management Interface

Vendor Capability Ratings

Average 77

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Joomla! Reviews

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Disappointed with Usability

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Caring
Charges for Enhancements

Traylor H.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

MULTILINGUAL SUPPORT AND SCALABILITY

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

It is quite stable and offers many useful plugins for extensions...

What is your favorite aspect of this product?

There are many plugins as extensions.

What recommendations would you give to someone considering this product?

Joomla refers to plugins as extensions and there are many.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ale M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Reliable hosting.

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

Like WordPress, Joomla! offers an extensive repository of plugins.

What is your favorite aspect of this product?

It's easy enough to start creating content from scratch.

What do you dislike most about this product?

It's easy enough to use, zero complaints about it.

What recommendations would you give to someone considering this product?

It is easy enough to use, offers reliable hosting and an extensive plugin repository.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joomla!

What is Joomla!?

Company Details

Need Assistance?

Awards & Recognition

Joomla! Ratings

83 Likeliness to Recommend

1 Since last award

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Joomla!?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Joomla! Reviews

Disappointed with Usability

Likeliness to Recommend

Pros

Cons

Traylor H.

MULTILINGUAL SUPPORT AND SCALABILITY

Likeliness to Recommend

Pros

Ale M.

Reliable hosting.

Likeliness to Recommend

Pros

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Concrete CMS

1
Since last award

Feature Ratings

Multi Channel Support

Analytics and Reporting

Social Media Integration

Digital Asset Management

Translation Facilitation

Standard Templates

Web Publishing Capabilities

Content Security

Content Repository

E-Commerce Integration

Management Interface

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training