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Jobber Logo Award Winner Product Badge
Jobber

Jobber

Composite Score
7.8 /10
CX Score
8.0 /10
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Category
Jobber
7.8 /10

What is Jobber?

Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

Company Details

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Awards & Recognition

Jobber won the following awards in the Field Service Management category

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Jobber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jobber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jobber?

0% Negative
8% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 84

Application Integration

91

Service Scheduling

90

Billing and Invoice Management

88

Quotes and Estimates

86

GPS Tracking

86

Mobile App

86

Field Service Knowledge Management

85

Dashboards, Analytics and Reporting

84

Field Sales Enablement

83

Online Booking

83

Field Service Workflow Management

82

Vendor Capability Ratings

Average 83

Availability and Quality of Training

88

Usability and Intuitiveness

88

Business Value Created

84

Vendor Support

83

Ease of IT Administration

83

Ease of Customization

82

Breadth of Features

82

Quality of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Ease of Implementation

77

Jobber Reviews

Holly A.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Most easiest and classy field management software.

Likeliness to Recommend

10 /10

What differentiates Jobber from other similar products?

You can complete more tasks without adding more personnel if you use the Jobber's tools for scheduling your workweek, which allow you to squeeze more tasks into each and every day. Your itineraries are well-planned, your clients get automated schedule notifications, and your workers always have access to the necessary job information via the Jobber app. When a task is ready, you can be informed and know where the crews are at all times.

What is your favorite aspect of this product?

I appreciate the system's notifications for any new tasks, jobs, or customers that need to be attended by the team at work. The mobile device's app or email can be used to receive the notifications. Despite being a cloud-based system, the program may also be accessed without an internet access, which permits the group to continue working, edit and discuss them, and refresh them when you have internet access.

What do you dislike most about this product?

The software may become more sluggish when creating invoices and entering customer information. It takes a lot of work and time to make transactions and submit them towards the system. When you pay with a credit card through their system, they collect their fee and then give you the remaining amount.

What recommendations would you give to someone considering this product?

We're happy to have found Jobber because that makes it easier for our technicians to keep records of open, active, and resolved value items. Jobber is incredibly efficient and user-friendly for our purposes. It chronicles the progression of the tasks from delegation to execution and serves as a useful fallback in the event that there is ever a disagreement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elizabeth H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

best all in one management tool

Likeliness to Recommend

10 /10

What differentiates Jobber from other similar products?

It does everything that the others want to do, and it does it well... the integration between scheduling clients and techs to reporting is great

What is your favorite aspect of this product?

being able to schedule techs on the fly based on their current location

What do you dislike most about this product?

the set up process was a bit chaotic

What recommendations would you give to someone considering this product?

DO A DEMO, once you see all the features you will understand!!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Jobber is the solution for home services

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber is a fundamental and necessary tool in our company, since most of the work is done at home, where we present the budget to the client and once the service is contracted and executed, the invoicing and cancellation of the service is also done.

What is your favorite aspect of this product?

The alerts and notifications to the cell phone, are of great help to maintain order and priorities when performing the work at home. Invoicing on the same site allows us to charge for the work immediately after performing it, which is much more profitable for our business and the technical service is very good, they always respond to our concerns.

What do you dislike most about this product?

Although it has a free trial, it is quite expensive software, but for my company it has been worth the price, as it simplifies our work. To import and export customer information becomes quite tedious and practically impossible to do automatically, most of the time it must be done manually.

What recommendations would you give to someone considering this product?

Although this is a software that can be expensive for some companies, I highly recommend it to all businesses with home services, as it will help them to present themselves in a more formal and businesslike manner with their customers, in addition to solving a lot of collection problems on site.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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