Jobber Customer Reviews 2024

Jobber

Composite Score

7.8 /10

CX Score

8.0 /10

14 Reviews Write a Review

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What is Jobber?

Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

Company Details

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Awards & Recognition

Jobber won the following awards in the Field Service Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Jobber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jobber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jobber?

0% Negative

8% Neutral

92% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Includes Product Enhancements

Feature Ratings

Average 84

Application Integration

Service Scheduling

Billing and Invoice Management

Quotes and Estimates

GPS Tracking

Mobile App

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Field Sales Enablement

Online Booking

Field Service Workflow Management

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Jobber Reviews

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Easy to use!

Likeliness to Recommend

8 /10

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Tarini S.

Role: Sales Marketing
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Great to use

Likeliness to Recommend

7 /10

What differentiates Jobber from other similar products?

Easy to use and understand

What is your favorite aspect of this product?

Outlay is great

What do you dislike most about this product?

Pricing is a little expensive for small businesses

What recommendations would you give to someone considering this product?

The pricing should be reduced a little

Pros

Continually Improving Product
Performance Enhancing
Saves Time
Friendly Negotiation

Cons

Inhibits Innovation
Less Caring
Under Delivered

Maria Q.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Order and scheduling of projects in Jobber

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Our company dedicated to consulting and project development uses Jobber to manage all our work in one place in an orderly and efficient way, it is possible to send project progress, schedule delivery dates and send quotes via email or text messages, maintaining constant communication with the client and providing security, which gives us greater confidence in the market.

What is your favorite aspect of this product?

Jobber allows us to have each project organized and very orderly, allowing us to save time when looking for them and start executing the ideas to carry it out. The assignment of individual jobs gives us the possibility of assigning tasks to different technicians who at the same time work for the projects. The time tracking of employees and the technical reports they provide promote productivity and the use of available time to complete projects on time.

What do you dislike most about this product?

It would be interesting to be able to better calculate the costs and general budgets of the projects and thus have clearer data of the investments within Jobber. We would like to have a better design because we are updating our image and Jobber is lagging a little behind in aesthetics. All in all Jobber is a tool that works excellently and helps us in every step of the process to accomplish the tasks.

What recommendations would you give to someone considering this product?

It is a very complete tool to organize third party projects, it keeps our files and ideas in order and also allows us to schedule with customers to be more communicative. The cost is good based on what the tool offers, so we are satisfied in this area as well. It can be aimed at any type of company that needs to keep a constant control of the tasks to be performed by its employees, and also needs to start assigning operations to specific employees.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Jobber

What is Jobber?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Jobber Ratings

84 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Jobber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Jobber Reviews

Easy to use!

Likeliness to Recommend

Pros

Tarini S.

Great to use

Likeliness to Recommend

Pros

Cons

Maria Q.

Order and scheduling of projects in Jobber

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Service Scheduling

Billing and Invoice Management

Quotes and Estimates

GPS Tracking

Mobile App

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Field Sales Enablement

Online Booking

Field Service Workflow Management

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation