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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Ronald A.

  • Role: Public Sector
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Project Success with its Versatility.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira sets itself apart from other similar products through its unmatched versatility, scalability, and integration capabilities. Its ability to adapt to various project management methodologies, including Agile, Scrum, and Kanban, makes it a preferred choice for diverse industries and teams of all sizes. The vast marketplace of add-ons and APIs enables users to extend its functionality and seamlessly integrate with other tools and systems. With comprehensive issue tracking and collaboration features, Jira facilitates efficient communication, task assignment, and progress tracking..

What is your favorite aspect of this product?

My favorite aspect of Jira has to be its incredible flexibility and adaptability. It's amazing how this software can easily mold itself to suit different project management methodologies. Whether you're into Agile, Scrum, Kanban, or even have your own unique workflow, Jira can handle it all! This feature allows my team to work in a way that best fits our needs, making our project management a breeze. Another thing that really impresses me is the vast marketplace of add-ons and integrations available. I can extend Jira's functionality by adding various plugins and connecting it to other tools we use, creating a seamless and cohesive projects.

What do you dislike most about this product?

While I appreciate many aspects of Jira, one dislike I have is the initial learning curve for new users. When first starting with the software, it can feel overwhelming due to the multitude of features and customization options available. For someone unfamiliar with Jira or project management methodologies, it might take some time and effort to get up to speed and fully grasp its functionalities. However, once you invest the time to learn and understand the system, the benefits become more apparent, and the initial hurdle becomes less of an issue.

What recommendations would you give to someone considering this product?

Consider the specific needs and requirements of your team or project to ensure that Jira aligns well with your workflows and methodologies. Once you get past the initial learning curve and tailor Jira to suit your needs, you'll likely find it to be a powerful and invaluable tool for efficient project management and issue tracking. . Additionally, its robust reporting and analytics tools empower users to generate insightful metrics and visualizations for data-driven decision-making. Combined with its reliable infrastructure and data security, Jira remains a powerful and top-tier choice in the market.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Michelle O.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best software for task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The user interface is better, actions are visible so you always know what to do and makes collaboration and visibility easy

What is your favorite aspect of this product?

I like how if a task is taking long to complete you can change the sprint so everyone knows whats happening

What do you dislike most about this product?

You have to learn how to use it its not that intuitive, took me a while to understand the difference between an epic and a subtask

What recommendations would you give to someone considering this product?

provide more training materials, like when Setting up a new project. You have to click through so many screens to find how to set up issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul G.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Unrivalled for supporting Agile development

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Compared to similar products Jira is just extremely intuitive. Others try to do what JIRA achieves but over complicates the solution.

What is your favorite aspect of this product?

Very easy to visualise progress as well as keeping track of all assigned tasks as well as task priority.

What do you dislike most about this product?

Despite it being a simple product to use there's still some overhead and expertise required to set it up so this isn't a product you can use off-the-shelf but this also applies for most other products too.

What recommendations would you give to someone considering this product?

I'd consider the cost vs size of organisation as well as the expertise you have available to set the tool up.

Pros

  • Reliable
  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Less Effective Service

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