Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Shadrach M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Helps boost productivity, but a bit pricey!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Better Functionality and automation

What is your favorite aspect of this product?

Project Management (Miro -Jira Integration)

What do you dislike most about this product?

License cost

What recommendations would you give to someone considering this product?

I would highly recommend Jira for productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Yasemin D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great Friend for Daily Tasks

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

I guess at every company in way or another you need to work with Jira and I find it very user friendly.

What is your favorite aspect of this product?

I liked the labeling mechanism so much that we can filter everything out let's say in a quarter later but in a very tidy way.

What do you dislike most about this product?

File uploads is unnecessarily difficult and table sizes are very hard to design

What recommendations would you give to someone considering this product?

I'd recommend to have an experience with this tool because it seems this one actually needed in most of the companies.

Pros

  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kruthika T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Effective Teamwork and Task Organization product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What truly sets Jira apart from its counterparts is its exceptional flexibility and adaptability. While many project management tools offer standard features, Jira goes the extra mile by allowing users to tailor workflows, processes, and issue tracking to their unique needs. This customization empowers teams to seamlessly integrate Jira into their existing workflows, ensuring a smoother transition and maximizing overall productivity. Additionally, Jira's extensive marketplace of plugins and add-ons further enhances its capabilities, enabling teams to craft a truly bespoke solution that aligns perfectly with their project requirements.

What is your favorite aspect of this product?

The Kanban board stands out as my favorite aspect of this product. Its visual simplicity and customizable workflow have transformed our task management. It provides a quick overview of tasks, statuses, and priorities, enhancing our team's collaboration and efficiency. It's more than a tool; it's a dynamic system that keeps us agile and organized, taking our project tracking to new heights. The ability to swiftly adapt columns and stages according to our evolving needs has been a real game-changer.

What do you dislike most about this product?

While this product undoubtedly offers a plethora of beneficial features, one aspect that could use improvement is the mobile app's performance. There have been instances where the app experienced slower loading times and occasional glitches, which can be a bit frustrating when trying to access important information on the go. Enhancing the app's responsiveness and ironing out these occasional hiccups would undoubtedly elevate the overall user experience and make it even more convenient for users who rely on mobile access. Additionally, integrating JIRA notifications with popular chat platforms like MS Teams would be a welcome enhancement.

What recommendations would you give to someone considering this product?

For prospective users, here are some key recommendations to make the most of this product. Firstly, customize workflows to fit your team's needs, ensuring seamless integration into existing processes. Secondly, explore the array of plugins and add-ons to enhance functionality for unique project demands. Lastly, invest in comprehensive training, particularly for new users, to optimize usage and tap into the product's power. These steps will lead to improved collaboration, efficient task management, and successful project outcomes.

Pros

  • Inspires Innovation
  • Altruistic
  • Trustworthy
  • Efficient Service

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