Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Willy H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Is easier to create a dashboard

What is your favorite aspect of this product?

the visuals

What do you dislike most about this product?

not good on budget

What recommendations would you give to someone considering this product?

use a different tool for budget

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jesse M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

JIRA - the gold standard for Product and Engineers

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It handles complex workflows, as well as integrates with other products that are crucial to the product lifecycle and engineering management.

What is your favorite aspect of this product?

Customizability in workflows

What do you dislike most about this product?

Wish there were individual custom settings that applied to just your own view in JIRA.

What recommendations would you give to someone considering this product?

Make sure you have a need for it and have the team built out to make the most of it. Better suited for Product/Engineering work but can easily be used for Marketing, etc.

Pros

  • Reliable
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Jira is really fascinating.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Each and every one of the functions of this program is of great help for the administration of my work and the good management of projects activities of my workplace, Jira has been a great choice since it has simplified the workload and the thousands of tasks that I have to organize, this software is perhaps the most complete because it is divided according to the needs of the clients and the demand of my work, thanks to these wonderful tools I have the power to gradually build the most important projects of my work that They will make me stand out in my work department and flow much better with the work dynamics with my colleagues.

What is your favorite aspect of this product?

Jira is really fascinating, since it is one of the best resources we have to order our work team and plan a better management and response for future and present jobs that enter our system, this program is the right one to keep track of productivity and will feed the skills of all the members of our work team, it is impressive how with the support of this program we have better contact with all our clients, I have to highlight the good intuitive interaction that we have in our management and dynamics with all our clientele, this program is executed to transform the development of our work to be much more effective and faster.

What do you dislike most about this product?

Sometimes this program becomes a bit slow to run and interrupts with the rhythm with which it has been working, this is perhaps due to the enormous size of the software and the large space it occupies in our system, every time we want to start a section with this program with the passing of time is playing much slower, plus it bothers with the execution of other programs in my storage.

What recommendations would you give to someone considering this product?

It is worth recommending this program for the level of projection and management that this program offers us, Jira is by far one of the best programs that we have applied to organize each of the tasks that enter my job, I recommend it for the great results that we have obtained thanks to this power of administration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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