Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Monica M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Best and precise way to project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's a great product which have all the features including you can divide your project works into task, assuaging them , manage your budget, monitor the progress, can connect over there, can manage the timeline and deadlines of task. Overall, a great product.

What is your favorite aspect of this product?

Creating stories and manage each task by creating subtask as desired

What do you dislike most about this product?

To be honest nothing to dislike about this product, great product. But should make it less complex features wise.

What recommendations would you give to someone considering this product?

One who want to optimise their resources and work load should use it and want to track their project on time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kirolus G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

highly customizable project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira offers a high level of flexibility and customisation, and can be configured to function according to the specific needs of each team or department. We used it across the business historically for project management, and software management. This is particularly great tool for tracking software using "issues," which allows you to track items over time, allowing users to adapt the software to their unique workflows.

What is your favorite aspect of this product?

Jira is well-suited for Agile and Scrum methodologies, offering features such as Kanban boards, sprint planning, and backlog management. The integration options then with the broader Atlassian suite, such as Confluence and third party integrations make this a well rounded service that can be used to centralise project management and software development functions.

What do you dislike most about this product?

The steep learning curve, is certainly an area for improvement. The extensive feature set and customisation options can make it overwhelming for new users, leading to a steep learning curve. However, once you become familiar with the software, there are plenty of advantages.

What recommendations would you give to someone considering this product?

Start with a simple configuration to get started due to the breadth of features and customisation, and then invest in training and onboarding in your team. Once they've grasped the basics, you can move onto expanding the use and utilisation of more advanced features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vikas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Best for task tracking and distributing workload

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is best software a reporting and distributing workload amongst the team members and excellent for calculating the efforts, Service Level Agreement for vulnerability management and avoid SLA miss.

What is your favorite aspect of this product?

Best thing about Jira is it tracks and alerts the person holding the task or if any task is pending review for few days in the Jira dashboard.

What do you dislike most about this product?

During initial days, understanding and working on Jira software requires some knowledge transfer.

What recommendations would you give to someone considering this product?

Best and smooth software for tracking stuffs and keep updates on the Project management stuffs as well as vulnerability assessment, review and approval.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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