Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

796 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Priya J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

JIra is one of the best ticketing system.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is a comprehensive project management system that offers a wide range of features to streamline project planning, tracking, and collaboration. Having used JIRA extensively in my role as a project manager, I've found it to be a valuable tool for keeping projects on track and fostering efficient team communication.

What is your favorite aspect of this product?

Customization and Flexibility: JIRA's greatest strength is its flexibility. It allows you to create custom workflows, issue types, and fields, making it suitable for a variety of project types and industries. Whether you're managing software development, marketing campaigns, or even HR processes, JIRA can be tailored to your needs.

What do you dislike most about this product?

Steep Learning Curve: While JIRA's customizability is a strength, it can also be a weakness. The system has a steep learning curve, and it may take some time for new users to become proficient in creating workflows and configuring their instance.

What recommendations would you give to someone considering this product?

For teams willing to invest the time and resources into setting it up properly, JIRA can be a game-changer in their project management efforts.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deepak S.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Empowering Project Management Efficiency

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out due to its unparalleled customisation options and robust integration capabilities. Its flexibility in accommodating various project management methodologies, such as Agile and Scrum, makes it a top choice.

What is your favorite aspect of this product?

My favorite aspect of Jira is its adaptability. The ability to customise workflows, fields, and issue types to match specific project requirements is incredibly valuable. This flexibility ensures that Jira can cater to a wide array of project types and team preferences, making it a versatile and powerful tool.

What do you dislike most about this product?

One drawback of Jira can be its initial complexity, especially for new users. The learning curve might be steep for beginners, and the interface might seem overwhelming. However, with proper training and familiarization, this challenge can be overcome.

What recommendations would you give to someone considering this product?

For those considering Jira, investing time in comprehensive training and tutorials is crucial. Familiarize ourself with the customisation options and plugins available. Regularly updating the software and exploring new plugins can further enhance your experience, ensuring you make the most out of this powerful project management tool.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Caring

Chandana C.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to learn and adopt

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Simple in design and usage

What is your favorite aspect of this product?

Creating user story

What do you dislike most about this product?

Nothing as such experienced.

What recommendations would you give to someone considering this product?

Jira Software is flexible enough to mold to your team’s own unique way of working, whether it is Scrum, Kanban, or something in betwe

Pros

Helps Innovate
Fair
Altruistic
Continually Improving Product

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Priya J.

JIra is one of the best ticketing system.

Likeliness to Recommend

Pros

Deepak S.

Empowering Project Management Efficiency

Likeliness to Recommend

Pros

Chandana C.

Easy to learn and adopt

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support