Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

796 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Rohit M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Leading Project Management tool in the market.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is the most stable project management software i have seen in past couple of years, it has improved a lot in terms of user experience and security point of view. We can have Jira on-premise or we can go 1 step ahead and get the cloud version of it which is flawless.

What is your favorite aspect of this product?

Jira is the primary project management tool in my organization from several years. Jira gives high security environment where we can even discuss the confidential information related to project or related ongoing task. over the years Jira has improved the User interface and added lots of unique features.

What do you dislike most about this product?

the only dislikes i would say is some beginner people complained that they find Jira bit difficult to use, it is lot of things on single page which sometimes confuses people, other than this i didn't find anything against the Jira.

What recommendations would you give to someone considering this product?

the only recommendations is go for the JIRA, its best product from Atlassian for project management.

Pros

Reliable
Saves Time
Security Protects
Performance Enhancing

Cons

Charges for Enhancements

Jorge J. C.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Excelent and Efficient Product .100% Recommended

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

many and extraordinary features

What is your favorite aspect of this product?

Panels of COntrols

What do you dislike most about this product?

nothing dislike of product

What recommendations would you give to someone considering this product?

customize with 100% of work of development and CI-CD pipelines

Pros

Reliable
Enables Productivity
Effective Service
Fair

Abhishek p.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Review on Jira Software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its flexibility and extensive customization options, allowing teams to adapt it to various project management methodologies. Its integration with other Atlassian tools, robust reporting, and scalability make it a popular choice. However, specific differentiators may depend on the needs of the team and the alternatives considered.Jira's key differentiators include its high degree of customization, adaptability to various project management methodologies, seamless integration with Atlassian's suite of tools, robust reporting capabilities, and scalability for diverse team sizes and projects.

What is your favorite aspect of this product?

Jira's flexibility and customization features, allowing them to tailor the tool to their specific project management needs. Its adaptability to different methodologies and integration capabilities are commonly cited as favorable aspects.

What do you dislike most about this product?

Jira is complex, with a steeper learning curve for beginners. Additionally, the extensive customization options might lead to a more intricate setup process. It's essential for users to weigh these aspects against the benefits based on their team's specific needs and preferences.

What recommendations would you give to someone considering this product?

Cost effective Easy to use Flexible Cross functions available

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Rohit M.

Leading Project Management tool in the market.

Likeliness to Recommend

Pros

Cons

Jorge J. C.

Excelent and Efficient Product .100% Recommended

Likeliness to Recommend

Pros

Abhishek p.

Review on Jira Software

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support