Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Tom A.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Complex to customise

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira has such a large market share there are few alternatives that can compete.

What is your favorite aspect of this product?

Easy integrations with external services

What do you dislike most about this product?

Changing anything away from default can be a huge task.

What recommendations would you give to someone considering this product?

Make sure you have the time to learn how to get it set up and started, as mistakes can cause a lot of issues later on.

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Inspiring
  • Vendor's Interest First
  • Less Generous

Samson M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Focus on Agile Development Agile Tools: Jira offers native support for Scrum, Kanban, and hybrid methodologies, providing boards, backlogs, sprints, and velocity tracking. Agile Reporting: Real-time agile metrics, such as burndown charts, velocity charts, and sprint reports, are built-in to help teams improve.

What is your favorite aspect of this product?

Customizable Workflows Why It’s Loved: The ability to create workflows tailored to specific team processes is a favorite among users. Teams can define statuses, transitions, and rules, ensuring Jira adapts to their way of working, not the other way around.

What do you dislike most about this product?

Overwhelming UI for New Users The Issue: The interface can feel cluttered, with numerous menus, settings, and options that aren’t always intuitive. Impact: It may take longer to navigate or find specific functionalities, especially for non-technical users.

What recommendations would you give to someone considering this product?

Explore Automation Features Why: Jira’s automation rules save time by handling repetitive tasks. How: Set up simple automation, such as transitioning issues when conditions are met, sending reminders, or assigning tasks automatically.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sudheer A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Best for task/project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira excels in project management and issue tracking. Its customization, integration capabilities make it a popular choice for teams of all sizes.

What is your favorite aspect of this product?

I like the Product's versatility and user-friendly interface.

What do you dislike most about this product?

I like Jira in all technical aspects but for new users it takes time because of the more technical features and for small teams it may be expensive.

What recommendations would you give to someone considering this product?

While free and open-source tools can be beneficial for short-term projects, Jira offers a robust, scalable, and feature-rich solution for long-term project management and issue tracking needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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