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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/2217998/original/2217998.jpg?1734535034)
Tom A.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Dec 2024
Complex to customise
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has such a large market share there are few alternatives that can compete.
What is your favorite aspect of this product?
Easy integrations with external services
What do you dislike most about this product?
Changing anything away from default can be a huge task.
What recommendations would you give to someone considering this product?
Make sure you have the time to learn how to get it set up and started, as mistakes can cause a lot of issues later on.
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Cons
- Less Inspiring
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2264354/original/2264354.jpg?1733954374)
Samson M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Easy to use
Likeliness to Recommend
What differentiates Jira from other similar products?
Focus on Agile Development Agile Tools: Jira offers native support for Scrum, Kanban, and hybrid methodologies, providing boards, backlogs, sprints, and velocity tracking. Agile Reporting: Real-time agile metrics, such as burndown charts, velocity charts, and sprint reports, are built-in to help teams improve.
What is your favorite aspect of this product?
Customizable Workflows Why It’s Loved: The ability to create workflows tailored to specific team processes is a favorite among users. Teams can define statuses, transitions, and rules, ensuring Jira adapts to their way of working, not the other way around.
What do you dislike most about this product?
Overwhelming UI for New Users The Issue: The interface can feel cluttered, with numerous menus, settings, and options that aren’t always intuitive. Impact: It may take longer to navigate or find specific functionalities, especially for non-technical users.
What recommendations would you give to someone considering this product?
Explore Automation Features Why: Jira’s automation rules save time by handling repetitive tasks. How: Set up simple automation, such as transitioning issues when conditions are met, sending reminders, or assigning tasks automatically.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2237415/original/2237415.jpg?1734965406)
Sudheer A.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Best for task/project management
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira excels in project management and issue tracking. Its customization, integration capabilities make it a popular choice for teams of all sizes.
What is your favorite aspect of this product?
I like the Product's versatility and user-friendly interface.
What do you dislike most about this product?
I like Jira in all technical aspects but for new users it takes time because of the more technical features and for small teams it may be expensive.
What recommendations would you give to someone considering this product?
While free and open-source tools can be beneficial for short-term projects, Jira offers a robust, scalable, and feature-rich solution for long-term project management and issue tracking needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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