Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

868 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

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Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Jerzy F.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

The most loved and hated software we have ever had

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is unique. There is a lot of complexity to it which doesn't do perfectly, but there is really not much else out there that solves for it. Currently this is indespensible for managing and tracking the work happeining in agile teams in large organisations, but its really lacking in some of the essentials such as cost management.

What is your favorite aspect of this product?

Its great to have all the work being tracked in one place. I have learned JQL and can easily find and create views of things that are of interest to me, but most people need a lot more simpler interface. Its a tool for technology and widely rejected by business users. It needs a lot of love to be able to get business to use it.

What do you dislike most about this product?

Its just difficult and not all things work properly. Things are hidden in endless menus, and managing and controlling permissions is a challenge. I am not sure if there are any product designers or service designers working at Atlassian, but there really needs to be a complete revisit on how they have approached the usibility of this platform.

What recommendations would you give to someone considering this product?

In a smaller company you can probably do without Jira, but as soon as you are running 10+ tech squads tracking their work starts becoming really challenging. There really isnt much out there that can service delivery an enterprise technology org like Jira for now.

Pros

Reliable
Helps Innovate
Enables Productivity
Caring

Cons

Charges for Enhancements
Under Delivered
Commodity Features

Mahammad K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Excellent Service

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Task Management becomes easy.

What is your favorite aspect of this product?

We can check entire ticket history and also, we can assign tickets to ourself.

What do you dislike most about this product?

I don't have any dislikes.

What recommendations would you give to someone considering this product?

Simply superb tool for Ticketing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akshay V.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

A product that makes your development easy

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its capabilities of add bew features

What is your favorite aspect of this product?

Comments and adding other people like pool developer

What do you dislike most about this product?

Sometimes fetching history is a big issue

What recommendations would you give to someone considering this product?

If you are planning to have a good project management tool, you should go blindly for Jira

Pros

Helps Innovate
Efficient Service
Respectful
Security Protects

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Jerzy F.

The most loved and hated software we have ever had

Likeliness to Recommend

Pros

Cons

Mahammad K.

Excellent Service

Likeliness to Recommend

Pros

Akshay V.

A product that makes your development easy

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support