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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Chirag T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent Product for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Unlike other tools, 1) Jira is easy to learn, use and implement 2) Jira supports for agile methodologies. 3) Jira is good in tracking issues and workflows

What is your favorite aspect of this product?

1) Ease of use 2) Easy integration with other tools 3) Support for agile techniques 4) Provides insights around team's velocity and productivity

What do you dislike most about this product?

1) Cost can be reduced a little 2) Customisable dashboard creation is not supported

What recommendations would you give to someone considering this product?

Definitely, a go to product to start with the project management tool journey.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Pankaj K.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Demystifying Project Complexity with Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira excels in issue tracking and visibility. It offers customizable dashboards and reports that provide real-time insights into project progress. The software's scalability caters to teams of all sizes, making it suitable for our enterprise-level needs.

What is your favorite aspect of this product?

What I appreciate most about Jira is its user-friendly interface and powerful capabilities. It's easy to use yet highly effective, fostering collaboration and transparency across departments. The seamless integration with third-party tools further enhances its value.

What do you dislike most about this product?

Setting up advanced configurations can be complex for new users.

What recommendations would you give to someone considering this product?

I recommend Jira Software for its adaptability, robust issue tracking, and seamless integration capabilities. It's an ideal choice for teams looking to streamline project workflows and enhance collaboration effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Karthick M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Project Powerhouse, Craving Predictive AI

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its deep customization options, making it a chameleon that adapts to almost any workflow. Unlike some competitors with a one-size-fits-all approach, Jira lets you tailor boards, fields, and automation to perfectly suit your team's needs. This flexibility is amazing, but it can also lead to a steeper learning curve compared to simpler project management tools.

What is your favorite aspect of this product?

Jira's the king of customization in project management land. Whether your team's a tiny startup or a corporate giant, Jira lets you bend it to your will. Imagine building custom boards, fields, and automations that perfectly match your workflow – it's like having a project management tool built just for you. This makes Jira incredibly powerful, but just remember, there's a bit of a learning curve to unleash its full potential.

What do you dislike most about this product?

Jira's a powerhouse, but all that customization can feel like wrangling a dragon. Setting things up just right takes time and effort, and wading through complex configurations can be daunting for new users. While the flexibility is amazing, some simpler project management tools offer a more user-friendly experience out of the box.

What recommendations would you give to someone considering this product?

If your team thrives on a unique workflow and craves ultimate control, Jira's your project management champion. It bends to your will with custom boards, fields, and automations – like a bespoke tool built just for you. However, unleashing its power requires some effort, so be prepared for a learning curve. If user-friendly simplicity is your priority, there are easier options. But for those seeking ultimate customization, Jira is the king with a crown, just be prepared to learn its language.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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