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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Nitish S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

A comprehensive tool for agile project marking

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

jira allows for highly customizable workflow, issue types and fields.

What is your favorite aspect of this product?

jira offers flexibility in managing project with various templates.

What do you dislike most about this product?

jira can become costly, especially for smaller teams.

What recommendations would you give to someone considering this product?

its best for teams that require reporting and detailed tracking.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Client Friendly Policies

Cons

  • Less Effective Service

Mika J.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Faster project management and alignment.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is just intuitive to work with, due to its easy to navigate interface . The quality of analytics it provides me around projects I manage is fantastic and just different from some other PM software I have had experience with. The most important part for me , is that Jira is built with Kanban and Scrum boards, making them very ideal for scrum and agile approach to software project management.

What is your favorite aspect of this product?

I love Jira analytical reports. They provide me with the real time data I require, to effectively measure key performance metrics on software projects I manage for my company.

What do you dislike most about this product?

Except when integrated with a communication / collaboration software such as Slack, Jira is by itself inadequate for project management based, collaboration and communication.

What recommendations would you give to someone considering this product?

Jira is scalable and this makes it an ideal software for managing software projects of all sizes.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Edwin G.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Jira is a Streamlined Project Management for Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is best known for its agile project management tools. Its flexible dashboards and boards accommodate a variety of team sizes and project types. Another unique feature is its vast collection of plugins. There are thousands of add-ons available in the Atlassian Marketplace, making Jira adaptable to specific needs, ranging from code repositories to marketing pipelines. This versatility helps it scale across other non-software industries, such as healthcare, education and finance.

What is your favorite aspect of this product?

The most striking feature of Jira is that it ideally supports agile development. Its Scrum and Kanban boards enable teams to visualize processes, deliver progress and keep track of backlogs. Snipping sprints and assigning tasks allows visibility and prioritization that facilitates a shared team culture. Another favorite is Jira’s powerful reporting and analytics features. The platform offers visualizations of project performance in the form of burndown diagrams, velocity charts and team workload charts. These reports provide managers with analytics so that they can make better choices and utilize the most resources.

What do you dislike most about this product?

A downside to Jira is its steep learning curve. Users who are new to it may need help digesting all the customization and intricate navigation options that can hinder adoption and efficiency. A more graphical interface and tutorials would solve this issue well. Another area for improvement is how the tool works in big-scale organizations. As project data grows, Jira might slow down, for instance, when rendering big boards or reports. For enterprises running multiple major projects, this slows down performance. A more optimized high-data environment would significantly improve user experience and system performance in such cases.

What recommendations would you give to someone considering this product?

For beginners, I would advise spending time reading Jira’s vast documentation and tutorials. Getting your projects and workflows adequately configured at the beginning will save you much time in the long run. Flexibility is the key to deploying the tool to your team. Companies who want to adopt Jira should check out its marketplace plugins. Automation rules or time-tracking plugins can augment the software. Be sure to look at needs well before you sign to make sure the software is appropriate for your team’s workflows and is compatible with current tools such as GitHub, Bitbucket, or Confluence,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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