Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

868 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Ricardo F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The capacity of co work and follow up is amazing

What is your favorite aspect of this product?

Ease of use, coworking space, report making, etc.

What do you dislike most about this product?

I really like Jira

What recommendations would you give to someone considering this product?

Go for it, I recommend it personally it has helped me a lot

Pros

Helps Innovate
Continually Improving Product
Reliable
Inspires Innovation

Abhay Kumar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Integration Capabilities, Agile-Friendly, Security

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Highly Customizable Workflows: Allows users to tailor workflows to fit specific team and project needs, offering unmatched flexibility. Deep Integration Ecosystem: Seamlessly integrates with a vast range of third-party tools and Atlassian products, enhancing productivity. Robust Agile Support: Strong support for Agile methodologies with built-in Scrum and Kanban boards, catering to Agile teams effectively. Comprehensive Reporting: Provides detailed, customizable reports and dashboards for in-depth project insights and performance tracking.

What is your favorite aspect of this product?

User-Friendly Interface: Intuitive and easy-to-navigate interface, reducing the learning curve and improving user experience. Active Community and Support: Extensive documentation, active user community, and responsive support for resolving issues and sharing best practices. Security and Compliance: Advanced security features ensuring data protection and compliance with industry standards. Regular Updates and Innovation: Frequent updates and feature enhancements driven by user feedback, keeping the platform modern and competitive.

What do you dislike most about this product?

Complexity: The extensive features and customization options can make it overwhelming and difficult to learn for new users. Performance Issues: It can sometimes be slow, especially with large projects or complex configurations. Cost: The pricing can be high, particularly for larger teams or organizations needing advanced features. User Interface: Despite improvements, some users find the interface cluttered and not as intuitive as other tools. Customization Overload: The extensive customization options can lead to inconsistencies and complexity in workflows if not managed carefully.

What recommendations would you give to someone considering this product?

I recommend Jira for its robust project management capabilities, highly customizable workflows, strong Agile support, extensive integrations, and detailed reporting features, making it ideal for teams of all sizes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Swati S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Perfect tool to manage projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira mainly focuses on solving the issues for customer management and what makes it stand out is that it focuses tracking and prioritizing the issues to work on.

What is your favorite aspect of this product?

i love the advance reporting of Jira which could be little complex but it does help make the things easy.

What do you dislike most about this product?

it has a very complex user interface which could be simplified so, any new comer would be able to grasp and work with the tool with ease.

What recommendations would you give to someone considering this product?

I highly recommend this tool.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ricardo F.

Fantastic product

Likeliness to Recommend

Pros

Abhay Kumar S.

Integration Capabilities, Agile-Friendly, Security

Likeliness to Recommend

Pros

Swati S.

Perfect tool to manage projects

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support