Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Amiya D.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best tool for project management & issue tracking

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is fantastic since it allows us to visualize the extent of significant features and products launched across teams. It enables us to maintain consistent communication and scope alignment. It is a great issue tracking software, which tracks the progress and resolution of the issues. It gives multiple tools for task management such as burn-up charts and sprint reports.

What is your favorite aspect of this product?

It is extensively used for budgeting like pending, executing, expired, and closed. Another benefit of Jira is its accessibility to mobile apps and tablets which is easier when we are away and still connected to our team.

What do you dislike most about this product?

Jira requires a lot of learning in order to most effectively use Jira. There are a lot of bells and whistles in Jira. Jira has no ability to type in format content in each epic or individual story. The reports produced or not reusable. Management of Jira software is very difficult at times.

What recommendations would you give to someone considering this product?

I would highly recommend it because it is a good issue-tracking tool with all features defined clearly. It also helps us to manage daily activities with better view ability. We can track all items individually and are separated using dashboards.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Supriya S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great project management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is an agile software and is highly popular due to its issue tracking ability- high/medium/low and well-managed workflow mapping.

What is your favorite aspect of this product?

It helps in planning, assigning, tracking, reporting, and managing every small or big work under one roof

What do you dislike most about this product?

It is a bit complex in its initial setup

What recommendations would you give to someone considering this product?

Quite a good choice for startups and small teams who are looking to optimise their business activities and goals.

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Respectful
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2022

A good tool for Product Management

Likeliness to Recommend

9 /10

Pros

  • Effective Service
  • Caring
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

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