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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Jason F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very easy interface and responsive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Features and easy interface.

What is your favorite aspect of this product?

The sheets make work simple to see, make due, and follow up on in a significant way. You can relegate work rapidly, see improvement, and move stories from the overabundance to the dynamic run in a couple of snaps. It permits me, as a Project Manager, to rapidly and effectively see how the group is treating, work, and make dashboards to show project partners and the board how the project is going.

What do you dislike most about this product?

JIRA is exceptionally adjustable, however that is one of a handful of the disadvantages. You can construct it any way you need. Sorting out what that way is that turns out best for your group can consume most of the day. Formats would be useful. Same goes for dashboards. It would be extraordinary to see some best practice models from different associations on how dashboards can be arranged, so that groups can begin seeing their improvement and the worth of the work they're accomplishing all the more quickly.

What recommendations would you give to someone considering this product?

We love JIRA, and it's vital for the manner in which we work. Assuming you're overseeing programming in an Agile, or even a Dev-Ops climate. JIRA is the business standard on purpose. JIRA will work on your work process in manners you haven't envisioned and change the manner in which you work. Emphasize rapidly, and simply begin utilizing it. You'll before long discover what highlights work for yourself and how to put together your sheets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Essential but clunky and laborious at times.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is the defacto and many other products integrate well, everyone knows it but it's very hard to customise and grapple with at times.

What is your favorite aspect of this product?

Everyone knows it and most people can work with it. It's simple enough for new users.

What do you dislike most about this product?

It's too hard to customise easily. Many good features are buried in plug-ins which can increase in price suddenly or disappear from the marketplace.

What recommendations would you give to someone considering this product?

Try Trello first and only move this if you have strong reporting requirements.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Caring

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

srinivas n.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Task Management Tool Out There

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is an amazing tool to manage any complex task management scenario. Loads of features are added into this and compared to other tools this is the only tool that has such a breadth of features.

What is your favorite aspect of this product?

Task management, Managing backlog items, automate workflows are some of the features we use and love the most. The best part about Jira is, it requires very little learning and you can become a proficient user in very few days. This tool has the best compatibility with agile methodologies.

What do you dislike most about this product?

Using mobile applications is a little difficult to manage tasks. Considering all other features we really don't have to bother about this.

What recommendations would you give to someone considering this product?

Efficient task management is very critical for any company to manage time and resources properly. With Jira, this can be easily achieved. The reliability of the application is very high. This is another critical point for enterprise companies to choose Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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