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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Bryan P.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Extremely flexible product - sometimes to a fault

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The flexibility sets it apart. Power users can really take full advantage of Jira because there are so many customizations and automations that you can do

What is your favorite aspect of this product?

The flexibility and customization. Able to track all sorts of different projects

What do you dislike most about this product?

The customization of it makes it a nightmare of data if you try to integrate with other systems or export it for external reporting

What recommendations would you give to someone considering this product?

Be aware of the difficulties in reporting on your Jira data, both in and out of the Jira, but it works extremely well otherwise

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Afsha H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Jira is a fantastic tool for Agile project teams.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I think no difference, but jira is easier to use and the price is lower than other programs.

What is your favorite aspect of this product?

You can easily set up and customise your JIRA account to meet your specific project management requirements. In addition to reporting, ticket tracking, requirement and comment tracking, workflow customization, job assignment and follow-up and more, a project manager's life is made easier by a host of other features.

What do you dislike most about this product?

When debugging an incorrectly configured (permission) JIRA instance, the administrator level permissions structure/permission matrix should be a little more user-friendly. Power users may be confused if they are used to doing certain activities in a certain way in a newer version of the software since some of the earlier capabilities are simplified to make it more user-friendly.

What recommendations would you give to someone considering this product?

In my view, it is the finest and most common project management software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Naveen K.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Simple yet powerful

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The ease of coding new requirements

What is your favorite aspect of this product?

Program Modules are separate and easily accessible

What do you dislike most about this product?

There is nothing to dislike about jira

What recommendations would you give to someone considering this product?

Just got for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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