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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
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Dharamvir S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
A perfect user-friendly project management tool.
Likeliness to Recommend
What differentiates Jira from other similar products?
Every industry working nowadays on the agile methodology requires a project management tool. JIRA is one of the best tools for project management. JIRA has a lot of tremendous features which make this tool perfect for project management that is why most of the IT industry uses Jira. This tool has a neat and clean user interface which is why this tool is known as a super user-friendly project management tool. The purpose of the dashboard is self-evident. You can manage multiple projects with Jira. You can also create your own custom dashboard by using drag & drop. During the review call, the review board will have a colourful interface.
What is your favorite aspect of this product?
Creation of Epic, Story, Bugs, Spikes, Dependency and Sub-task is very easy. On the ticket details page, you can add comments, tag someone, start/stop the process, change the ticket status using numerous methods, add attachments of any document format, strike through any statement if it is out of scope rather than removing it, and many more operations. JIRA have appealing icons for bugs, stories, spikes, sub-task and Epic which helps to differentiate among a lot of tickets. A sprint board will have complete information categorised based on the team such as stories, bugs, spikes, story points of all JIRA tickets, assignees, backlogs, etc.
What do you dislike most about this product?
There are a few points I would like to handle by the Atlassian team. The loading time of any Jira ticket is a little high, especially when that Jira ticket has a lot of data such as attachments, comments and descriptions. If the loading experience is very bad then it does not look good, especially over scrum calls that eventually increase scrum calls.
What recommendations would you give to someone considering this product?
Jira is the perfect tool for project management. This tool is very secure and reliable which is really the most important feature. Even there is a lot more feature which is likeable that I already mentioned in the above section. Daily I use the review board to show complete information such as planned story point versus achieved story point and planned bugs versus total bugs fixed including new bugs raised in the current sprint.
Pros
- Reliable
- Trustworthy
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Abhisek P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Great tool for managing our scrum
Likeliness to Recommend
What differentiates Jira from other similar products?
Atlassian brand value
What is your favorite aspect of this product?
Very detailed and easy to use.
What do you dislike most about this product?
Price could be flexible
What recommendations would you give to someone considering this product?
If you have a large engineering team or are finding it difficult to manage your backlogs, this is the best tool to have
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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Mariana S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
Efficient project management tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Trying to maintain a record of projects is really a time-consuming and easy-to-forget chore. Jira, thankfully, is accessible. Without disrupting our routine, Jira helps us to maintain a record of our projects and the effort we put into those. Jira is just more capable whenever it comes to crucial QA queries as well as reporting requirements.
What is your favorite aspect of this product?
We shifted to Jira while the Covid-19 arrived when people were constrained to remain at home and required more robust tools to manage our workflows. Jira is indeed a terrific platform for boosting flexible task team interactions. It's easy to operate and comprehend. Utilizing our cellphones and other gadgets, we can simply monitor items on Jira. It helps us structure projects with assignments and sub-assignments.
What do you dislike most about this product?
It's tricky to put it up for the first time since we have to figure out which operations are necessary and what should get removed. It's a comfort to manage when we've set everything up and understood how exactly everything works.
What recommendations would you give to someone considering this product?
This technology and its features have a special place in our hearts. Everything here is incredible! It provides functionality like shareable assets and problem monitoring with alerts, which may help you finish work in a timely manner. It's a really efficient tool. It comes with a slew of sophisticated capabilities for working with others.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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