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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Dharamvir S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

A perfect user-friendly project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Every industry working nowadays on the agile methodology requires a project management tool. JIRA is one of the best tools for project management. JIRA has a lot of tremendous features which make this tool perfect for project management that is why most of the IT industry uses Jira. This tool has a neat and clean user interface which is why this tool is known as a super user-friendly project management tool. The purpose of the dashboard is self-evident. You can manage multiple projects with Jira. You can also create your own custom dashboard by using drag & drop. During the review call, the review board will have a colourful interface.

What is your favorite aspect of this product?

Creation of Epic, Story, Bugs, Spikes, Dependency and Sub-task is very easy. On the ticket details page, you can add comments, tag someone, start/stop the process, change the ticket status using numerous methods, add attachments of any document format, strike through any statement if it is out of scope rather than removing it, and many more operations. JIRA have appealing icons for bugs, stories, spikes, sub-task and Epic which helps to differentiate among a lot of tickets. A sprint board will have complete information categorised based on the team such as stories, bugs, spikes, story points of all JIRA tickets, assignees, backlogs, etc.

What do you dislike most about this product?

There are a few points I would like to handle by the Atlassian team. The loading time of any Jira ticket is a little high, especially when that Jira ticket has a lot of data such as attachments, comments and descriptions. If the loading experience is very bad then it does not look good, especially over scrum calls that eventually increase scrum calls.

What recommendations would you give to someone considering this product?

Jira is the perfect tool for project management. This tool is very secure and reliable which is really the most important feature. Even there is a lot more feature which is likeable that I already mentioned in the above section. Daily I use the review board to show complete information such as planned story point versus achieved story point and planned bugs versus total bugs fixed including new bugs raised in the current sprint.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Abhisek P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great tool for managing our scrum

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Atlassian brand value

What is your favorite aspect of this product?

Very detailed and easy to use.

What do you dislike most about this product?

Price could be flexible

What recommendations would you give to someone considering this product?

If you have a large engineering team or are finding it difficult to manage your backlogs, this is the best tool to have

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mariana S.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Trying to maintain a record of projects is really a time-consuming and easy-to-forget chore. Jira, thankfully, is accessible. Without disrupting our routine, Jira helps us to maintain a record of our projects and the effort we put into those. Jira is just more capable whenever it comes to crucial QA queries as well as reporting requirements.

What is your favorite aspect of this product?

We shifted to Jira while the Covid-19 arrived when people were constrained to remain at home and required more robust tools to manage our workflows. Jira is indeed a terrific platform for boosting flexible task team interactions. It's easy to operate and comprehend. Utilizing our cellphones and other gadgets, we can simply monitor items on Jira. It helps us structure projects with assignments and sub-assignments.

What do you dislike most about this product?

It's tricky to put it up for the first time since we have to figure out which operations are necessary and what should get removed. It's a comfort to manage when we've set everything up and understood how exactly everything works.

What recommendations would you give to someone considering this product?

This technology and its features have a special place in our hearts. Everything here is incredible! It provides functionality like shareable assets and problem monitoring with alerts, which may help you finish work in a timely manner. It's a really efficient tool. It comes with a slew of sophisticated capabilities for working with others.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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