Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

868 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Maria E.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Tracking projects has never been easier.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

the program is much easier to learn than other programs.

What is your favorite aspect of this product?

Most projects may benefit from Jira's user-friendly design and large variety of capabilities. Additionally, Jira provides a single repository for all current projects and their respective statuses. I've never had any issues with downtime or technical issues while using Jira. I like it because it does what it's intended to.

What do you dislike most about this product?

There is a learning curve to configuring Jira to match your unique needs. Other software programs are more complicated to set up than Jira. Like any other piece of technology, social media is only useful if other people are using it as well. All parties benefit from any feature that promotes and rewards the use of the tool.

What recommendations would you give to someone considering this product?

I definitely suggest checking out Jira if you're searching for a project management and communication tool for your organization. There are a large variety of setup choices available in Jira, making it easy to get up and running.

Pros

Unique Features
Efficient Service
Effective Service
Saves Time

Sam G.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Great reliable product, integrates well

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration options and additional modules create a flexible product.

What is your favorite aspect of this product?

The flexible API's and automation options

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take a look at the other modules, they may be extremely useful to your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Silvia A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Wonderful and central project management helper

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is one of the best, agile, and most feature-rich project management applications available, with built-in features that can be expanded with a range of extensions easily. I've never seen this kind of freedom and flexibility in any other PM system, so I believe it sets it apart from others.

What is your favorite aspect of this product?

Jira is user-friendly, simple to line up with the current business model, and completely assists us in planning, tracking, and releasing software with a variety of scalable and adjustable features. We utilize Jira to track and manage projects so that tasks are performed on time and as efficiently as possible. There are plenty of reporting tools, as well as innovative features that help us in planning and delivering work more effectively.

What do you dislike most about this product?

Because Jira is such a vast product, there are some discrepancies, and doing the same activity in two separate portions of the system can feel extremely different. The system has been slowed by a massive amount of automation and if multiple connectors are applied for a single task. Some configurations aren't friendly.

What recommendations would you give to someone considering this product?

If you want to keep track of and comprehend your team's progress, as well as work with a prioritized backlog that is always updated, Jira software is yours. Jira is ideal to keep your team organized to accomplish goals while adhering to particular restrictions such as scope, time, and budget.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Maria E.

Tracking projects has never been easier.

Likeliness to Recommend

Pros

Sam G.

Great reliable product, integrates well

Likeliness to Recommend

Pros

Silvia A.

Wonderful and central project management helper

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support