Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Marc C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great for organizing complicated workflows.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has tremendously aided in the structure and monitoring of story and sprint progress, simplifying product management. Because everyone with access can quickly perceive the roadmap, it has made goal alignment easier and more efficient. One of the most significant advantages is the ability for the company to utilize the same tool for multiple departments. This eliminates the need to maintain several tools and saves time on the creation of new integrations.

What is your favorite aspect of this product?

Jira makes it simple to coordinate your whole workflow; I particularly like how simple it is to organize and update sprint planning. The ability to automatically move unfinished work to the new sprint is a useful tool. Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.

What do you dislike most about this product?

Because there is no Gantt chart view out of the box, determining the critical route is more challenging. Jira may be perplexing if not properly managed. Of course, this is most likely a human mistake characteristic rather than a result of your program, but it may be corrected. I believe the to-do flows should be better organized, and it would be useful to be able to organize them into folders or levels e.g. UX, Admin, Feature, etc. in the complete view, working with big groups may often be challenging and dirty.

What recommendations would you give to someone considering this product?

Creating an uniform tool that can be used by several departments improves scalability and makes it easier for employees to eventually migrate to new sections of the business because they don't need to learn a completely new set of tools. Jira is ideal for small or divided team structures, but it may get quite chaotic if you have a big number of individuals working on random tasks rather than unique stories.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Khushi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Best software for Bug tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Wonderful support for Collaborative platforms like Slack and Teams.

What is your favorite aspect of this product?

Ease of Use and On-time notification for task creation and resolution.

What do you dislike most about this product?

Categorization of tasks can be improved. If JIRA can show the subtasks along with the tasks, it will be easy to access them and manage the relationship between them.

What recommendations would you give to someone considering this product?

When compared with other bug tracking tools, Jira is the most user-friendly tool. And it can be easily integrated with apps like Bitbucket, Confluence, etc.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Silvia C.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A platform that focuses on Customer Service!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The tracking system of this platform is amazing to use which gives you a great advantage as a user plus the customer serviceability is amazing while using this platform as all your problems and concerns are quickly tackled and addressed.

What is your favorite aspect of this product?

The tracking system of this platform gives you the opportunity to solve the bug-related issues and other issues in relation to tracking can be solved in real-time.

What do you dislike most about this product?

Sometimes a bug appears in different stages of the program which creates severe problems in relation to time, efforts, and data safety which is extremely confusing and difficult to handle. Some basic features are missing from the user interface which makes the process slow.

What recommendations would you give to someone considering this product?

Jira software program is a business system management platform utilized by agile teams to scheme, alter and launch the software. Jira allows users to create project roadmaps to map out all tasks in progress. The venture board includes a drag-and-drop interface that permits teams to manipulate every mission detail.

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

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