Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Grzegorz M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

The best agile development software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Keeping track of tasks is a time-consuming task that is easy to overlook. Fortunately, Jira is available. Jira allows us to keep track of our tasks and the time we spend on them without interrupting our day. When it came to critical QA search and reporting needs, Jira was simply more powerful.

What is your favorite aspect of this product?

When the pandemic hit and we were forced to stay at home and we needed more powerful software to handle our workflow, that's why we switched to Jira. Jira is a fantastic tool for improving team collaboration in agile projects. It's simple to use and understand. We can easily track things on Jira using our smartphones and other devices. It assists us in project planning with tasks and sub-tasks.

What do you dislike most about this product?

The first time we set it up, it's difficult because we must determine which functions are required and which should be eliminated. However, once we've set it up and understand how it works, it's a joy to use.

What recommendations would you give to someone considering this product?

Worried about the speed of the project or security then trust me Jira is the right way to remove your worries. Jira was more cost-effective and better suited to our requirements. Jira is without a doubt the most well-known modern project management software. Jira is unquestionably more valuable than its flaws.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2022

A good tool for Product Management

Likeliness to Recommend

9 /10

Pros

Effective Service
Caring
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Generous
Under Delivered

Khaled S.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Jira is a great tool for team and project manageme

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

From a project management perspective, we use Jira to handle all aspects of our software product development. Jira's flexibility to be customized to meet our specific software development and management process has been a game-changer for me. This has been a great aid.

What is your favorite aspect of this product?

Because of Jira's flexibility, I still use it to manage integrated project teams, IT projects, and the helpdesk for my own company. It's convenient to be able to manage tasks and tickets for multiple projects and departments from a single location. Most important is entering your data, and this comes down to managing your teams, as well as setting expectations for the quality of your ticket information.

What do you dislike most about this product?

The downside of Jira's adaptability is that its settings are dispersed throughout the system, necessitating the use of the knowledge base to find out how to customize ticket fields, workflows, and automations, among other things. The basic Jira end user interface is not user pleasant and certain things may not make sense depending on the team using it such as a ticket being in a closed state, while the resolution state contains different "states" such as do, don't do which is more commonly used by software development teams. When setting up new projects in Jira, either for project managers, agile software development teams, or integrated proj

What recommendations would you give to someone considering this product?

I would highly recommend JIRA to teams who are working in Agile

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Grzegorz M.

The best agile development software

Likeliness to Recommend

Pros

A good tool for Product Management

Likeliness to Recommend

Pros

Cons

Khaled S.

Jira is a great tool for team and project manageme

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

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