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In Partnership With SelectHub
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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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In Partnership With SelectHub
Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
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Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Very easy to use and thorough ticket management
Likeliness to Recommend
What differentiates Jira from other similar products?
It's very easy to use, clear ticket management system via the Kanban board as well, compared to other systems.As
What is your favorite aspect of this product?
As an admin, I can configure other user's permissions as well as certain fields etc very easily. It did not take me long at all to get used to the system.
What do you dislike most about this product?
I think the reporting leaves a lot to be desired and could certainly be worked on. I find it quite clunky to use and export.
What recommendations would you give to someone considering this product?
As a basic ticket and issue management software, there are not many better.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Rajat M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jun 2022
Best Product for Project and Test Management
Likeliness to Recommend
What differentiates Jira from other similar products?
Single Platform for Project Management, Task Management and Test Management
What is your favorite aspect of this product?
Easy to use and vast bucket of operation
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
It's the best product in the list of products for the task
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Abdulloh C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jun 2022
Good features, easy to use, usage as you go
Likeliness to Recommend
What differentiates Jira from other similar products?
Built in integrations with Attlasian product run seamlessly. Task grouping and linking also work very well. Made it easy to relate each task with other respective card as history management. Task assigning and reporting also work well and notify well. The ease of integrating new field add a whole easier task achievement management easily by using their JQL.
What is your favorite aspect of this product?
Custom field creation. Easy to use link between tasks.
What do you dislike most about this product?
Attachment upload sometimes misbehaves, especially regarding large size image. Mobile version is barely bearable to use.
What recommendations would you give to someone considering this product?
If mobile first you priority, I am sure there are other options for you. But if you mainly use desktop this tool is great. Manage your field well and it will save times when later down the line you need to calculate member KPI/OKR easily.
Pros
- Helps Innovate
- Respectful
- Continually Improving Product
- Reliable
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
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