Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Sydney H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Total Project Management Solutions

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has served as our company's primary task management software, allowing us to keep track of both large and small projects with ease. Jira, on the other hand, has become an end-to-end project management platform for us due to its many interfaces with virtually all the tools and platforms necessary for software engineering. Our whole product development lifecycle is now tracked and managed in Jira.

What is your favorite aspect of this product?

Jira is one of the few solutions that is truly designed for anybody to use; if financial constraints are not an issue, using Jira as soon as possible is recommended so that you may properly establish a foundation for your product management. Features a wide selection of customizable dashboard templates for monitoring tasks, boards, tickets, and more.

What do you dislike most about this product?

As many new product engineering tools are being developed, Jira will need to support them as soon as feasible. Due to the lack of a dedicated automatic migration tool, moving data to Jira from another system can be a time-consuming and error-prone procedure.

What recommendations would you give to someone considering this product?

Jira's Epics and Stories are used to structure and track requirements from the very beginning of the product development process. An overview of responsibility allocation and task administration. Build and deployment using a different Atlassian product (bitbucket) in conjunction with Jira. Establishing company-wide visibility into the product engineering roadmap.

Pros

  • Unique Features
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

Gillian R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Great project management tool"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is a program that has many more functions than other programs and has an affordable price.

What is your favorite aspect of this product?

Overall, Jira is a great tool for managing projects. The agile project planner has a few limitations, but they also provide us a lot of flexibility to allow members to build their own progress in a totally unique method. Excellent progress has been made in the Jira platform rollout. There are no compatibility issues with this program on mobile or desktop platforms. Jira's sales staff has done a fantastic job so far. They have been a constant source of speedy fixes for us.

What do you dislike most about this product?

The confluence and Bitbucket platforms don't work well with Jira, which is a shame. When converting the requirements of our products (from confluence) to a Jira backlog, this process often has several faults. They also need to strengthen the seamless connection with BambooHR and broaden the management of the incident lists.

What recommendations would you give to someone considering this product?

Jira's service is perfect when we need to plan projects with certainty and distribute responsibilities equally among the members of our team. Having the ability to manage your group's organization effectively is something that we highly encourage. We're confident in Jira's ability to deliver on its promises. More than we expected, Jira's technical help has exceeded our expectations. Answers are given in the most succinct manner possible. Jira's peer user group has also proven quite helpful in providing us with system knowledge tailored to our requirements.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Geoffrey M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great tool to manage resources and projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

When cases need to be escalated to the technical team, our team can instantly correlate all cases in Jira with Hubspot, and because everything is centralized, we can quickly follow all cases straight from Jira. The ability to work with both internal and external parties is the most significant advantage. We collaborate with several internal teams as well as multiple vendors, and we frequently work on the same boards/projects. Having input in all areas has therefore been a major and vital advantage.

What is your favorite aspect of this product?

I utilized HubSpot to track customers, and I enjoy how Jira integrates with it. You've got everything in one place. I appreciate how you can insert code, tables, and other elements within the UI. I enjoy how we can divide the workload on our numerous tickets amongst teams and corporations. I'm on numerous boards and have my hands in multiple projects at the same time, so switching between them is simple. I enjoy how easy it is to post information while on the road. I also appreciate the Confluence connection.

What do you dislike most about this product?

The user interface may not be user-friendly at first for newcomers; in my case, I spent quite some time reading their Help Center to understand how to use the major functions. I wish the updates would come sooner; they seem a little late. Having to reset my password after a period of time is cumbersome and causes me extra delays in completing my task.

What recommendations would you give to someone considering this product?

If you want a fully functional project management software, JIRA can meet all of your requirements. This is the solution for you if you need to monitor issues, work on small to big size projects in an Agile environment and engage with internal and external users and organizations, examine the integration lists provided by Jira. It is simple to incorporate, you must be patient at first to become acquainted with the UI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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