Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Ramaseshan N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Best End to End Project Management Tool in market

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Issue tracking and product development progress tracking are simple using Jira. The capability to integrate with other tools makes it extremely scalable. Being supremely agile helps in planning, development, monitoring, and delivery very efficient. Jira offers great UI and easy navigation tools, making it most widespread across all IT companies. Task allocation, bug tracking, event monitoring, stories, and epics progress are all laid out under simple projects in Jira. The kanban integration makes progress tracking extremely visual and effective. The super admin has full control over the entire workflow, fields, design, and task automation.

What is your favorite aspect of this product?

Jira helps me keep track of all the issue tickets that have been assigned to me. The purpose of the dashboard is self-evident. All of your projects, allocated tickets, issues in progress, and favorite filters are kept in a separate section. You may check the status of your tickets right from the dashboard or the ticket details page. On the ticket details page, you can add a comment, tag someone, start/stop progress, change the ticket status using numerous methods, and much more. When you make a change to a Jira ticket, an automated email is sent to the appropriate person to let them know. They have appealing icons.

What do you dislike most about this product?

Initial configurations are extremely detailed and might take a lot of effort. Plug-ins are expensive, and Jira mobile app doesn't work as efficiently as the browser app. Sometimes popups behave unresponsive causing delays in sprints. It might take a while to learn Jira for first-time users. Jira sends too many email notifications thus spamming the inbox. At times the system feels too customizable and the flows can be very complex to set up. It is also not the prettiest system I've used but they are improving the UI all the time so I expect this to be less of an issue in the future.There is no direct way of defining a team's available capacity

What recommendations would you give to someone considering this product?

We rely on Jira to manage the entire software product development process in my organization, from a project management view. A pivotal benefit of Jira to me has been the ability to customize the Jira software to align with our own unique software development and management process. This has really been helpful. Easy to attach video/pictures -which is very convenient for ticket description. Jira also helps in tracking issues which helps everyone involved be updated with the status of the bug/improvement. The greatest benefit that this software gave me was to noticeably improve teamwork and greater collaboration between teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Silvia C.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A platform that focuses on Customer Service!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The tracking system of this platform is amazing to use which gives you a great advantage as a user plus the customer serviceability is amazing while using this platform as all your problems and concerns are quickly tackled and addressed.

What is your favorite aspect of this product?

The tracking system of this platform gives you the opportunity to solve the bug-related issues and other issues in relation to tracking can be solved in real-time.

What do you dislike most about this product?

Sometimes a bug appears in different stages of the program which creates severe problems in relation to time, efforts, and data safety which is extremely confusing and difficult to handle. Some basic features are missing from the user interface which makes the process slow.

What recommendations would you give to someone considering this product?

Jira software program is a business system management platform utilized by agile teams to scheme, alter and launch the software. Jira allows users to create project roadmaps to map out all tasks in progress. The venture board includes a drag-and-drop interface that permits teams to manipulate every mission detail.

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

Maria E.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Tracking projects has never been easier.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

the program is much easier to learn than other programs.

What is your favorite aspect of this product?

Most projects may benefit from Jira's user-friendly design and large variety of capabilities. Additionally, Jira provides a single repository for all current projects and their respective statuses. I've never had any issues with downtime or technical issues while using Jira. I like it because it does what it's intended to.

What do you dislike most about this product?

There is a learning curve to configuring Jira to match your unique needs. Other software programs are more complicated to set up than Jira. Like any other piece of technology, social media is only useful if other people are using it as well. All parties benefit from any feature that promotes and rewards the use of the tool.

What recommendations would you give to someone considering this product?

I definitely suggest checking out Jira if you're searching for a project management and communication tool for your organization. There are a large variety of setup choices available in Jira, making it easy to get up and running.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

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