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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Samantha M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It's feature-rich and very customizable.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has a good price, many features and good technical support. In these aspects jira is better than other programs.

What is your favorite aspect of this product?

We've benefited greatly from the Jira platform's interoperability when cooperating with other teams. When it comes to managing work and service requests throughout the business, whether they are related to IT or budgets, it has been a game changer for us. It provides you the ability to be the most efficient service allocator.

What do you dislike most about this product?

Because of the many automations and triggers built into the platform, Jira is a little more difficult for newbies to understand. An overlay is needed so that people can readily adapt to and utilize it.

What recommendations would you give to someone considering this product?

JIRA is a must-have tool for project managers that want to improve project flow and growth.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Sandeep V.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use. Best Project Management Tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of best project management tool, and highly configurable

What is your favorite aspect of this product?

Its easy to integrate with other tools and easy to use

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Yes, definitely, I would suggest to go for this product. This is one of best project management tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sandra H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great tool for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Tracking issues with various products in tickets allocated to various consultants, as well as tracking the state of product development and information on new releases. Jira is fantastic for consulting with colleagues before posting a query since you'll need to notify clients and college students about it. It has really aided my clients in overcoming all of their challenges, freeing up a significant amount of time for me to work on my problem with this business. You must complete the entry from start to finish for all roles concerned.

What is your favorite aspect of this product?

Jira includes capabilities that allow it to be utilized for a variety of reasons, and it also allows its users to accomplish these goals by executing complicated activities, making it a very strong solution. For the previous three firms I've worked for, Jira has been the go-to platform for collaborating and tracking bugs, problems, and technical advancements. I enjoy how simple it is to understand and apply to others. I'm also astounded at the sheer amount of plugins for all of these software, as well as the various latch and google apps designed to interact with other tools.

What do you dislike most about this product?

The sheer amount of tools is a wonderful feature, but it also has the disadvantage of steepening the software's learning curve and making it difficult to use unless the user is well familiar with its tools. We currently utilize narrative point evaluations, but more charts demonstrating our collaboration difficulties and weekly work hour differentials would be quite beneficial. It's fantastic to see that it interacts effortlessly with the Bitbucket service, but it'd be much better to have more feature-rich code incorporated into JIRA, which we can't see right now but require from Bitbucket.

What recommendations would you give to someone considering this product?

Jira is a really strong tool that might be an excellent addition to your organization, but you need first determine whether it is truly what you require. If you're searching for a sophisticated project management online tool with potential expansions, I recommend Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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