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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Shubham T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Ease of Project Management - JIRA

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has many diffentiating characters like ease of project assignment, task assignment, tracking of issues with appropriate stage functionality all this features differentiates it from the other similar products.

What is your favorite aspect of this product?

My favourite aspect of the product is the UI which is amazing and which is easy to use and flexible with all sort of customisations possible.

What do you dislike most about this product?

The Mobile App could be improved and the security aspect should also be enhanced a bit so that the customers are secured.

What recommendations would you give to someone considering this product?

I would definetely suggest to go for it if you need a software that can handle majority of the task like project management, product management, tracking etc.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Solution for effective project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is a project management tool that can be used both in the office and from the comfort of your home. It aids me in keeping track of all of my responsibilities and making sure they are all completed in time for the project's completion date. Custom fields may be added with ease and tickets can be linked together. A excellent way to indicate progress and churn is to display analytics on how tickets proceed from one step to another.

What is your favorite aspect of this product?

Jira is a powerful project management tool that works well in a mixed-mode workplace. It aids in teamwork and project management. Additionally, Jira interfaces easily with a wide variety of business productivity solutions such as Microsoft 365 and Google Workspace.

What do you dislike most about this product?

The markdown authoring is broken to a significant extent. They can be used in comments and while editing a ticket, however it appears as though a glitch prevents them from working when a new ticket is created. You may use them.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for project managers and development teams alike to generate tickets, track milestones and sprint progress, as well as communicate with each other in real time. My team's time is saved by using Jira, which streamlines the process of approving tasks and receiving feedback on them. Makes everyone on the same page, tracks progress, and improves communication in the workplace.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

Chris H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

"Best Project/Defect Management Tracking Tool"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Team management is made simple with Jira, which allows each developer remain on top of their responsibilities, keep tabs on what the others are up to, and interact with the rest of the team.

What is your favorite aspect of this product?

To create dashboards for a project and integrate analytics from both development and testing teams, it's simple to use. Ideal for gathering project KPIs and status information for the business team.

What do you dislike most about this product?

One of the few drawbacks of JIRA is that it is extremely adaptable. It's completely up to you how it's constructed. It might take a long time to figure out the ideal strategy to communicate with your staff. The use of templates would be useful. Dashboards are the same. A good example of how dashboards might be set up so that teams can see their progress and the value of their effort more quickly would be helpful from other firms' best practices.

What recommendations would you give to someone considering this product?

This is an excellent project management and issue tracking application, and I can attest to the fact that many businesses rely on it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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