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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Clarissa S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy Agile Project Management using JIRA

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

You need software that enables work, communication, and organization for anything from the smallest project (a grocery list) to the largest, the integration of several work teams from different regions and multiple quite distinct projects. It's impossible to maintain any kind of order without the help that Jira provides by making incident management, planning, and administration much easier.

What is your favorite aspect of this product?

In my opinion, the best feature of Jira is how easy it is to use. It is simple for many people to work together on a single project, and they can all provide the fine-grained data that is so useful to project managers and other leaders. Additionally, the procedures may be modified to suit your needs. One ticket or several features can be monitored at the same time. Tracking your project's development and making educated decisions are both made easier with Jira's user-friendly interface. You may also make your own filters and utilize them to get and modify reports in accordance with the specific requirements of your clients. The interface is q

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It can be shaped into anything imaginable. It may take some time to determine which approach is most appropriate for your company. A good template is essential. The functionality of dashboards is analogous. It would be good for teams to examine examples of well-setup dashboards at other organizations in order to rapidly grasp their progress and the worth of their labor.

What recommendations would you give to someone considering this product?

To begin, even the most fundamental level of accessibility is rather flexible; job progress can be readily observed, and identifying people is a breeze. Planning for sprints is simplified, and adding or eliminating tasks is a breeze. accurately mimics the Agile software development life cycle. The search function returns all Jiras that are relevant to the query quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Navya I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic software for Product development teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Cross-product support in Jira differentiates it from other similar products. It is easy to connect with all other Jira products like bitbucket, Atlassian, confluence etc.

What is your favorite aspect of this product?

Project life cycle management and sprint planning through Jira are my favourite aspects of this product. It is easy to create and assign tasks to respective teams and easy to track the status on the Jira dashboard. Documentation using confluence is very useful while writing technical documentation. Bug tracking is also easy using Jira software.

What do you dislike most about this product?

It has so many cross products out of which some are not useful so it is confusing sometimes due to the huge number of products. Collaboration and working with confluence is not that easy when compared to other similar products. Also Jira dashboard, task creation is very confusing if we are new to this.

What recommendations would you give to someone considering this product?

Jira is useful for product life cycle management and sprint planning. It is very useful for most software development companies. It is better to buy all useful products from Jira as its cross-product features are useful while working with software development activities.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mitchelle G.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Very efficient for project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is very customizable hence it is able to adjust to our needs, making it easy to manage projects.

What is your favorite aspect of this product?

Reports and insights ensure that our team is up to date, by providing critical insights than make us plan smarter. Roadmaps have helped our team to stay organized, make quick decisions, making us to achieve company goals.

What do you dislike most about this product?

It is a bit complex making it difficult to understand which can be quite frustrating

What recommendations would you give to someone considering this product?

They should give it a try. It is easy to use, flexible and has robust features which make it very efficient.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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