Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Carlos David M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool but quite big learning curve

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Once the long implementation is over we consider Jira one of the best tools in the market and has helped expedite our process, make better projections and provide better estimations on tasks. Unlike other tools in the market, Jira can in fact help management and team members pull in the same direction in a fast organized way,

What is your favorite aspect of this product?

Their UI/UX experience for the web version of the product really makes a difference from other products in the market.

What do you dislike most about this product?

Initial implementation takes too much time and workflow setup and automation get a bit tricky at first. Also, their mobile app still has a lot of room for improvement on small things such as providing enough ticket information, if you have added custom sidebars to your web-app ticket layouts they won't all show up when you check on your mobile app.

What recommendations would you give to someone considering this product?

If you are looking for a tool to manage a medium to large business Jira is the tool for you. However, if you are looking for a tool to manage a small team <10 team members I don't think the initial implementation is worth it.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Appreciates Incumbent Status

Aman K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Product !

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Compared to other products of a similar kind, it is considerably more customizable. Additionally, an email ticket is immediately generated when a task is added.

What is your favorite aspect of this product?

1.) Best Product for Product Managing. 2.) We can check the live reports and time usage. 3.) It's extremely easy to assign the task to the team member and establish the deadline. 4.) Once task is assigned the JIRA ticket is automatically sent to the member of team who got assigned the task.

What do you dislike most about this product?

1.) One has to increase the UI design. 2.) Search can become better. 3.)The pricing was not very much flexible , for smaller projects it is not recommendable.

What recommendations would you give to someone considering this product?

Although the initial setup to utilise it would be frantic, once completed, it is quite simple to use. So be patient. and also For the non technical persons It'll be take time to learn how to use it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Mohamed E.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best Engineering, Product &Project Mangement tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira extremely perfect rather than other products as it allows for seamless saving of information and that's a pretty good feature the user interface is very useful and is very easy to navigate through the tool across various screens. The ability to have multiple dashboards which can be easily created as per what the project needs and can be shared easily with all team members for improving collaboration and communication with the team.

What is your favorite aspect of this product?

The best feature in Jira is the workflow management tool that allows you to optimize work times with a perfect time management for all tasks and makes projects delivered at time and more generally "who does what" on each single activity. plus, the mobile access feature which allow all team members to access Jira anywhere to see the new updates

What do you dislike most about this product?

i am using Jira on a daily basis and i had never noticed any technical problem

What recommendations would you give to someone considering this product?

The best product which allows your team to work together on tasks by planning and tracking their progress on time and it's easy to customize and integrates with many of the apps that you can use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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