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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Essential tool for team project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its advanced support for Agile methodologies like Scrum and Kanban and its flexibility in customizing workflows and permissions. With robust integrations with tools like Confluence, Bitbucket, and Slack, it enables seamless collaboration and continuity across teams. Additionally, Jira offers detailed insights and reporting to monitor performance and optimize workflows, making it a scalable solution for both small teams and large enterprises using DevOps and CI/CD.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and customization capability. The platform allows teams to adjust workflows, fields, and boards to meet their specific needs, which is essential for accommodating different processes and work styles. Additionally, its integration with other development and collaboration tools provides a smoother and more efficient experience, facilitating communication among team members and improving overall productivity. This adaptability makes Jira a strong choice for various industries and team sizes.

What do you dislike most about this product?

What I like least about Jira is its steep learning curve for new users. The interface and numerous customization options can be intimidating, especially for those unfamiliar with Agile methodologies or project management tools. Additionally, some users find the abundance of features overwhelming, making it difficult to quickly locate the necessary information or tools. This initial complexity often requires a significant investment of time for training and adaptation.

What recommendations would you give to someone considering this product?

For those considering purchasing Jira, it's important to assess the team's needs, especially if they use Agile methodologies. Taking advantage of the free trial and investing in training can ease the transition. Additionally, checking for integrations with other tools and starting with a simple workflow before gradually adjusting can help maximize Jira's value and make the transition smoother.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicole K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

JIRA: for use of good planning techniques.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA stands out for its various communication functionalities such as: chats, calls and video calls. It has a very comfortable and accessible pricing plan. Linking it with Google Drive or Dropbox allows me to have documents, attachments, presentations, images or any other type of file on hand if I need it.

What is your favorite aspect of this product?

My preferences for Jira are because of its flexibility, can be adapted/used in web applications, among others. I can link with Google Drive or Dropbox to have different documents or files at hand, the simple option to drag and drop cards is a simple but very significant feature.

What do you dislike most about this product?

Its cost may be excessive for some, for me its cost is just what it is worth.

What recommendations would you give to someone considering this product?

My small recommendation is: Asana reduces procrastination, that is, by being “controlled” in a certain way by a tool like asana, you feel happily obliged to carry out those tasks that, otherwise, you could leave halfway because you get distracted.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Jose V.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

The best product of the market

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools primarily due to its strong focus on Agile methodologies, offering features tailored for Scrum and Kanban teams, such as sprint planning and backlog management. Its highly customizable workflows allow organizations to adapt the tool to their unique processes, while seamless integration with other Atlassian products enhances collaboration.

What is your favorite aspect of this product?

One of my favorite aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the platform to their specific processes, which is crucial for adapting to different project needs and methodologies.

What do you dislike most about this product?

Pricing can be a concern for smaller teams or organizations, particularly if they need multiple add-ons to meet their requirements.

What recommendations would you give to someone considering this product?

Invest time in training

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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