Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Essential tool for team project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its advanced support for Agile methodologies like Scrum and Kanban and its flexibility in customizing workflows and permissions. With robust integrations with tools like Confluence, Bitbucket, and Slack, it enables seamless collaboration and continuity across teams. Additionally, Jira offers detailed insights and reporting to monitor performance and optimize workflows, making it a scalable solution for both small teams and large enterprises using DevOps and CI/CD.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and customization capability. The platform allows teams to adjust workflows, fields, and boards to meet their specific needs, which is essential for accommodating different processes and work styles. Additionally, its integration with other development and collaboration tools provides a smoother and more efficient experience, facilitating communication among team members and improving overall productivity. This adaptability makes Jira a strong choice for various industries and team sizes.

What do you dislike most about this product?

What I like least about Jira is its steep learning curve for new users. The interface and numerous customization options can be intimidating, especially for those unfamiliar with Agile methodologies or project management tools. Additionally, some users find the abundance of features overwhelming, making it difficult to quickly locate the necessary information or tools. This initial complexity often requires a significant investment of time for training and adaptation.

What recommendations would you give to someone considering this product?

For those considering purchasing Jira, it's important to assess the team's needs, especially if they use Agile methodologies. Taking advantage of the free trial and investing in training can ease the transition. Additionally, checking for integrations with other tools and starting with a simple workflow before gradually adjusting can help maximize Jira's value and make the transition smoother.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Qual A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easily manage stories & epics of multiple projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

-Jira facilitates team collaboration. Based on user permissions, we can manage multiple projects under a single umbrella. -It allows adding ourselves as watchers in tickets so that we can keep track of activities on important tickets. -Jira seamlessly links with third party software such as Testrail so we can match the test cases with the bugs & link test cycles. -Supports multiple media formats as file attachments. It also supports image & Video preview so that attachments need not be downloaded for quick reference.

What is your favorite aspect of this product?

Jira helps us in handling our tasks, epics, project tickets & managing test logs. It links seamlessly with the test cases that are present in Testrail. We also use it to track our sprints & also for tracking customer issues as it makes tracking quite easy.

What do you dislike most about this product?

-Populating large data-sets using Jira Query Language often results in a time lag. -JQL structure being similar to SQL, takes time to learn. -The platform could be a little more intuitive and give suggestions in cases where the queries have missing components.-For larger result sets, we have to actually wait for the entire UI to reinstate in order to avoid any random clicks.

What recommendations would you give to someone considering this product?

Jira is a perfect product for leaders that are involved in multiple agile projects.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Cons

  • Vendor's Interest First
  • Under Delivered

Kasan P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent for Large Projects, But Very Complicated

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

When it comes to managing large, complicated projects, Jira is the heavyweight champion—especially when compared to less complicated platforms like Trello or Asana. Jira is quite comprehensive and ideal for technical teams and engineers, whereas Trello is simple and attractive. However, compared to the others, it's far more difficult and not really beginner-friendly.

What is your favorite aspect of this product?

Jira's thoroughness is helpful for bug and task tracking. Sprint-based teams love it, and workflows can be customized. The great reporting options let you track project progress. They just added automation, which simplifies repetitive tasks. It integrates well with Bitbucket and Confluence, making it handy for developers.

What do you dislike most about this product?

But it's really perplexing! It takes ages to learn how to execute simple tasks on this interface because it is not at all intuitive. It can seem like overkill, therefore it's absolutely not designed for smaller teams or non-technical users. Furthermore, Jira can be very glitchy and laggy, particularly when a project has a large number of users or tasks. Furthermore, the mobile app is a little awkward to use on the go and not very goods.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for managing big, complicated projects, particularly those involving software development. However, I would advise going with something simpler, like Trello or Asana, if your team is smaller or you're working on projects that aren't as complex. Jira has a ton of capabilities, but use should only be considered if you truly require all that capability due to its steep learning curve. Otherwise, most teams find it to be simply too much.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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