Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Harsh T.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic Project Management Application

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Tracking project effectively is best done via JIRA project management software

What is your favorite aspect of this product?

The UI of the application is superb

What do you dislike most about this product?

It hangs frequently on iPad OS.

What recommendations would you give to someone considering this product?

Jira is best project management tool which helps in tracking project, tasks and we can create a separate story, epic, log work hours etc. The application is loaded with features which will help in effectively carrying out any project.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Inspires Innovation

Sudhir S.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

An exceptional project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA as an application provides end to end features to support project management. It helps users to manage the project by devising a plan from beginning to end, track issues/bugs and support seamless release of the project. Allows multiple users to work simultaneously on the project and comes with pre-defined segregation policies to define roles for each of the users involved with the project.

What is your favorite aspect of this product?

The favorite aspect of JIRA which I like the most is its ability to provide audit trail of every single update. I also like its cloning feature which helps in managing similar requests easily by cloning the previous JIRA raised. This not only saves time but also allows the users to have a link to the main JIRA with the cloning.

What do you dislike most about this product?

JIRA as a tool is a very efficient agile tool for product management however one of the features where the tool can improve even better is by incorporating some more filtering options made available to the users for downloading/extracting the report in a spreadsheet.

What recommendations would you give to someone considering this product?

If you are rolling out a new project or trying to develop something internally then this is a very handy tool to implement. It's various features enable users to plan each step in detail while tracking the overall status and completion of the project.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Navya I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic software for Product development teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Cross-product support in Jira differentiates it from other similar products. It is easy to connect with all other Jira products like bitbucket, Atlassian, confluence etc.

What is your favorite aspect of this product?

Project life cycle management and sprint planning through Jira are my favourite aspects of this product. It is easy to create and assign tasks to respective teams and easy to track the status on the Jira dashboard. Documentation using confluence is very useful while writing technical documentation. Bug tracking is also easy using Jira software.

What do you dislike most about this product?

It has so many cross products out of which some are not useful so it is confusing sometimes due to the huge number of products. Collaboration and working with confluence is not that easy when compared to other similar products. Also Jira dashboard, task creation is very confusing if we are new to this.

What recommendations would you give to someone considering this product?

Jira is useful for product life cycle management and sprint planning. It is very useful for most software development companies. It is better to buy all useful products from Jira as its cross-product features are useful while working with software development activities.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Harsh T.

Fantastic Project Management Application

Likeliness to Recommend

Pros

Sudhir S.

An exceptional project management tool

Likeliness to Recommend

Pros

Navya I.

Fantastic software for Product development teams

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

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Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

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