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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Cindy M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Senior Director Marketing

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In conclusion, Jira is an effective software for managing projects. It's great for organizing projects and monitoring problems, and the workflow features are important for keeping track of and resolving any problems that arise. Teams that want more sophisticated capabilities, however, will have to subscribe to a subscription plan.

What is your favorite aspect of this product?

JIRA's many helpful features include the ability to handle issues, create tasks automatically, organize backlogs, and much more. The enormous amount of work that can be handled by this program while still producing reports for upper management is what makes it so appealing. An attentive support staff is there to answer any questions you may have, so integrating it into your system is a breeze.

What do you dislike most about this product?

Sometimes, Jira's steep learning curve and complicated user interface might be off-putting for new users and delay their adoption of the software. I also don't like that it's often sluggish and glitchy, which makes it difficult to get things done and reduces productivity.

What recommendations would you give to someone considering this product?

If you need to provide immediate assistance to users or customers, either personally or via the use of bespoke bots you may put up, Intercome is an excellent choice. Organizations that anticipate a significant increase in email traffic might take use of specialized bots to handle the influx. Help articles written in Intercom may turn users into raving fans of your product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dani B.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Wonderful Tool for Managing Projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira allows programmers to work on several projects at once. For example, I use Slack and Bitbucket to keep track of all my jobs and code repositories and use JIRA frequently. Agile and sprint planning, centralized data storage for project backup, and API integration with other services are some of my favorite development approaches.

What is your favorite aspect of this product?

We find it useful for Project Management at our organization. A separate board is used by each team to keep tabs on the sprint's development, manage the backlog's cards, and generate various reports. E-mail is the quickest way to share news and thoughts briefly. I've worked on a project where retrieving metadata like description, comments, and attachments was a breeze thanks to Python.

What do you dislike most about this product?

The team should attempt to fix the issue wherein image uploads as part of requests occasionally fail. There's a message that says "Failed to upload photos" all the time.

What recommendations would you give to someone considering this product?

With its user-friendly interface and comprehensive set of features, Jira is unrivaled when it comes to managing products and ensuring that everyone is on the same page with regards to their daily responsibilities. Workload management amongst teammates is efficient. Similar tickets from the past can be tracked for simpler sorting. Benefits include a speedup in performance and a decrease in wasted time.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Mayur J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Best tool for Agile Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

1. Very cost-effective. 2. Easy to use and implement. 3. Provides Many features which help to deliver products faster. 4. Provides automation which we can use and automate certain things.

What is your favorite aspect of this product?

Automation for Jira

What do you dislike most about this product?

Not as such

What recommendations would you give to someone considering this product?

As compare to other I would strongly suggest to use this project and it also offers free trial take it and use it

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Continually Improving Product

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