Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

794 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Carlos P.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Task and project monitoring, Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We decided to enter the world of the Jira tool in order to find a more practical and automated solution to our project management. With Jira we were able to find a very useful balance when ordering our ideas and transmitting them to our workers, being able to evaluate their follow-up and performance in the tasks to be performed. The optimization managed to grow over the weeks and today it is vital for our operations.

What is your favorite aspect of this product?

Excellent visually when it comes to displaying tickets, a great and intuitive interface that allows ease of coupling between our employees, tracking performance by team offers us the possibility to evaluate how they are integrating based on their results, helping to form teams that are better coupled to the pending activities. The software is highly customizable, facilitating its daily use based on corporate needs.

What do you dislike most about this product?

Although it works excellently, I would not like to have many more third party integrations that allow us to facilitate our operations. Sometimes when requesting access for new users can generate slowness and delay. Despite being easy to use it is necessary to train our employees and sometimes it can be cumbersome, if this does not happen it is difficult to optimize the system and get the most out of it.

What recommendations would you give to someone considering this product?

Jira is a pretty good tool to carry out the supervision of projects and services that are being provided, adaptable to any type of company that requires these services, Jira works excellent at a moderate cost but in the end it is worth it, however it is mostly recommended to be used by software development companies, where they can perform remote monitoring mostly where they work remotely.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Jira - Useful but limited

Likeliness to Recommend

7 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Cons

Commodity Features

Chandrashekhar K.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

A good project management solution

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

Jira is much better suited for development lifecycle management.

What is your favorite aspect of this product?

Navigation and link between boards and backlogs are seamless

What do you dislike most about this product?

Some plugins and integrations do not work well. Can be complicated to use

What recommendations would you give to someone considering this product?

When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization.

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Carlos P.

Task and project monitoring, Jira

Likeliness to Recommend

Pros

Jira - Useful but limited

Likeliness to Recommend

Pros

Cons

Chandrashekhar K.

A good project management solution

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support