Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

794 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Mirian A.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A better option to manage a project

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The aspect that makes Jira an Intelligent and effective system is that its emphasis on visuals when tracking progress and tickets is also something that we appreciate Since our projects are more about support and service so we receive a variety of requests, and now with Jira we can simply track the backlogs for optimum operation.

What is your favorite aspect of this product?

Jira is an excellent project management platform that gave us all we needed to build, track, and deliver software with even configurable features. We saved money right away, and the setup was hassle-free and bug-free. Jira is a project management tool that is primarily focused on software development teams and is cheaply priced. I adore it because it makes me feel like it was created especially for our team, and the cost is reasonable.

What do you dislike most about this product?

Jira can be complicated and full of flaws if you don't set it up carefully, but for us, the setup went extremely well because we've worked with similar systems before and know how to tweak it for our particular corporate environment. If you are having trouble setting it up, you can speak with their technical support to get help.

What recommendations would you give to someone considering this product?

Users who dislike the intricacy of project management software might try this one that can help them do more with less effort. Actually, Jira makes it simple for you to plan, design, and schedule the working cycle of your project and its completion date. You can divide your project into smaller components and give them to your team members. You can also track your progress, among many other things.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Rishikesh W.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Features, flexibility, customizability - at a cost

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has many integrations with other software

What is your favorite aspect of this product?

Backlog management with the Kanban board. Lots of pre-built third-party integrations.

What do you dislike most about this product?

Slower responsiveness and a cluttered interface.

What recommendations would you give to someone considering this product?

Enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, added with the fact they require you to pay for integrations of commonly used services is frustrating.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Rohit R.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Great issue tracking software

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is user-friendly so non-technical people trying to use the service will go through a reduced learning curve among its competitor

What is your favorite aspect of this product?

Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion. It has the ability to integrate and work within the environment of thousands of third-party applications.

What do you dislike most about this product?

It is confusing and costly to build a complete suite of solutions. Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

Jira Software is useful for fast-paced teams or agile workflow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the development lifecycle

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Cons

Less Generous

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Mirian A.

A better option to manage a project

Likeliness to Recommend

Pros

Rishikesh W.

Features, flexibility, customizability - at a cost

Likeliness to Recommend

Pros

Rohit R.

Great issue tracking software

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support